Stream Strengthens Client Management and Direct Sales Team

New Structure Emphasizes Company's Commitment to Overall Client Satisfaction in 2010

Jan 06, 2010, 17:00 ET from Stream Global Services, Inc.

BOSTON, Jan. 6 /PRNewswire-FirstCall/ -- Stream Global Services, Inc. (NYSE AMEX: SGS), a premium, global business process outsource (BPO) service provider specializing in customer relationship management services for Fortune 1000 companies, today announced significant enhancements to its client management and direct sales team. These new additions, together with a structural realignment of the sales organization, enable Stream to better serve its existing client base, as well as effectively reach out to new accounts in emerging industry sectors and geographic regions.

The streamlining of Stream's client management and sales organization enables Stream to achieve the following: tighter strategic and operational alignment with current clients; ability to attract new business opportunities while maintaining and exceeding quality for existing accounts; and a dedicated team focusing on emerging industry and geographic markets. Following its acquisition of eTelecare in October 2009, Stream's client base has grown to more than 70 clients. The company has streamlined its client management teams - each led by a general manager - around its major accounts to ensure a single point-of-contact for all client services. Supported by the client management team, each general manager maintains full responsibility and ownership for overseeing the delivery of service and resources for our clients. Included in these responsibilities are the coordination of operations, technology, service footprint, customer satisfaction, key client metrics, account revenue growth and profitability.

This increase in client management personnel allows Stream to provide consistent delivery of standard processes and technology on a global basis. Global client managers ensure that client requirements are consistently met - regardless of service center location - and that Stream's worldwide network of resources is fully utilized to achieve the highest levels of service and performance for its customers.

Stream has also invested in its direct salesforce to generate new account acquisition in its key sectors of technology & computing, telecommunications, entertainment & media, retail and financial services. With the addition of Jeff Dixon, vice president of new client sales development, Stream enhances its ability to deliver a full suite of services, including sales generation, client retention/loyalty, technical support and customer care, to potential new clients. Jeff joins Stream from U4EA Technologies and prior to U4EA, Polycom. During his tenure at these and other leading companies, Jeff gained valuable experience in both the service provider and VoIP technology arenas.

Stream is also investing in its emerging market organization with the addition of Eric Kaufman as vice president of international business development. Prior to joining Stream, Eric served as president of Modus Media Japan. By adding this newly created position, Stream is able to strengthen its global footprint and client base by building its presence in China, Japan and South America.

"Stream's investment in our client-facing team further reinforces our long-term commitment to delivering our breadth of services to our global accounts in a way that meets and exceeds their expectations globally," said Robert Dechant, executive vice president of global sales and marketing. "Many of our clients today are serviced out of multiple service centers, across several countries and in multiple languages. Our global approach to client management ensures that we continue to deliver consistent quality and create innovating new solutions to meet their changing needs to increase lifetime customer value and retention."

    Contact Information:
    Sally Comollo
    Director of Marketing Communications

About Stream Global Services, Inc.

Stream Global Services is a premium business process outsource (BPO) service provider specializing in customer relationship management including sales, customer care and technical support for Fortune 1000 companies. Stream is a trusted partner to some of the world's leading technology, computing, telecommunications, retail, entertainment/media, and financial services companies. Our service programs are delivered through a set of standardized best practices and sophisticated technologies by a highly skilled workforce of approximately 30,000 employees based out of 50 solution centers in 22 countries supporting 34 languages. Stream continues to expand its global presence and service offerings to increase revenue, improve operational efficiencies and drive brand loyalty for its clients. To learn more about the company and its complete service offering, please visit

SOURCE Stream Global Services, Inc.