HAUPPAUGE, N.Y., Nov. 5, 2012 /PRNewswire/ -- Personal Communications Devices, LLC (PCD) www.pcdphones.com, a leading provider of wireless devices to service providers in the Americas for more than 25 years, announced today that respected and award-winning industry veteran Sue Nokes has joined the company's Board of Directors. Nokes currently serves as the Senior Vice President of Customer Solutions at Asurion the global leader in technology protection services.
"We couldn't be more thrilled to welcome someone of Sue's experience and stature to the PCD Board of Directors," said Jonathan Stearns, PCD's Chairman of the Board. "Sue's track record in the wireless industry is unparalleled and her experience will be invaluable as PCD moves forward into a new and even more innovative era."
With 25 years of wireless industry experience, Nokes has successfully transformed Fortune 100 companies to achieve breakthrough results, competitive advantage and shareholder value. Prior to Asurion, Nokes served as Chief Customer & Operations Officer with T-Mobile, where her leadership was recognized in Wireless Week for positively changing the face of the customer experience in the wireless industry. Nokes led T-Mobile from "worst to first" in Customer Service Satisfaction in just 18 months, according to J.D. Power & Associates, which also awarded T-Mobile seven consecutive J.D. Power awards for the Best Customer Service in Wireless under her leadership.
"I have watched PCD grow to become a leader in providing value-added services to the industry and am very excited to help shape its future," added Nokes. "I look forward to working with the rest of the board, as well as President and CEO George Appling, to realize PCD's commitment as a pathway for launching cutting-edge products from around the world in North American markets."
Built on a legacy of service and innovation, PCD www.pcdphones.com is committed to bringing you the wireless world. A global gateway for its technology partners throughout the Americas, PCD provides both carriers and manufacturers a rich array of product life cycle management services that includes planning & development; inventory; technical testing; quality control; forward & reverse logistics; sell-in & sell-thru, marketing & warranty support; and an extensive portfolio of high-quality and versatile wireless devices. PCD is based in Hauppauge, New York, and maintains operations facilities in Brea, California.
SOURCE Personal Communications Devices, LLC