SACRAMENTO, Calif., Nov. 12, 2014 /PRNewswire/ -- Sutter Physician Services (SPS), a part of the Sutter Health network, announced it entered into agreement to provide patient access call services to MemorialCare Medical Group, the physician group division of MemorialCare Health System in Southern California.
Serving as an extension for MemorialCare physician offices, SPS patient representatives will offer call-based services to MemorialCare patients, including registration and appointment scheduling. In addition, a dedicated SPS team of registered nurses will also answer patient calls and provide telephone-based primary care health information.
"We focus on partnering with our clients to advance their goals of improving access to care and enhancing the patient experience," said Chuck Wirth, CEO of Sutter Physician Services. "MemorialCare Medical Foundation is a leader in its community, and we look forward to helping them to achieve optimal efficiency and quality care outcomes."
SPS now offers services to physician groups, hospitals and integrated delivery systems across the nation. Its three primary lines of business include:
- Patient Access Solutions, which includes contact center functions like patient registration, appointment scheduling and clinical advice from registered nurses
- Revenue Cycle Solutions such as physician office billing and accounts receivable services
- Accountable Care Solutions specifically designed to support clients with the management of accountable care and financial risk arrangements
"We are pleased to partner with Sutter Physician Services to provide call center services for MemorialCare Medical Group," said Mark Schafer MD, CEO of MemorialCare Medical Foundation. "As MemorialCare Medical Group continues to grow and expand services, we are confident Sutter Physician Services' experience and commitment to exceptional customer services will benefit our patients and meet our increasing demand."
About Sutter Physician Services
Established in January 1999, Sutter Physicians Services is based in Sacramento, CA. The organization's 1,500 employees provide physician groups, hospitals and integrated delivery systems with health care services that enhance their ability to improve the patient experience of care (including quality and satisfaction), improve the health of populations, and reduce the per capita cost of health care. For more information about Sutter Physician Services, visit www.sutterphysicianservices.org.
About MemorialCare Health System
MemorialCare Health System, a not-for-profit Southern California integrated delivery system and pioneer in evidence-based medicine, has 200 care sites, 11,300 employees, 2,600 affiliated physicians; six hospitals—Long Beach Memorial Medical Center, Miller Children's and Women's Hospital Long Beach, Community Hospital Long Beach, Orange Coast Memorial Medical Center in Fountain Valley and Saddleback Memorial Medical Center in Laguna Hills and San Clemente; MemorialCare Medical Group; Greater Newport Physicians (GNP); Seaside Health Plan; ambulatory surgery centers; and imaging, outpatient and urgent care facilities. MemorialCare is listed among 35 employers globally receiving the prestigious Gallup Great Workplace Award.
About MemorialCare Medical Group
MemorialCare Medical Group, an affiliate of MemorialCare Health System, is comprised of over 200 physicians specializing in Internal Medicine, Family Medicine, Pediatrics, select specialists, surgeons and urgent care. Caring for patients of all ages, MemorialCare Medical Group has 32 locations in Orange County and the Greater Long Beach area. Year after year, MemorialCare Medical Group has been honored as one of the Top Performing Medical Groups in California by Integrated Healthcare Association (IHA) and has been designated as "Elite" Status by the California Association of Physician Groups (CAPG). For more information, please visit www.memorialcare.org/medicalgroup or call 1-866-276-DOCS.
SOURCE Sutter Physician Services