Symphony Commerce Extends Customer Service Capabilities with Zendesk Partnership

SAN FRANCISCO, Feb. 11, 2015 /PRNewswire/ -- Symphony Commerce, an enterprise-level commerce as a service platform, today announced a partnership with Zendesk, Inc., a leading cloud-based customer service platform, to offer customer service capabilities to Symphony's portfolio of commerce brands. With the integration, customer service teams now have visibility into the entire customer journey and customer purchase history in one place. This eliminates data silos as the order travels from online store to warehouse to fulfillment, shipping, delivery, and beyond. The added functionality provides Symphony Commerce brands with a simplified workflow to manage customer interactions at all stages in the sales process – from browsing and shopping to post-purchase.

"Customer service can make or break a business – especially when it comes to the online sale of consumer products," said Marc Chapman, Chief Operations Officer at Symphony Commerce. "By partnering with Zendesk we are able to provide our brands with best-in-class tools to strengthen existing customer relationships while fostering new ones. This empowers our brands to be customer-centric by giving them the tools and insights they need to have meaningful interactions."

Symphony provides critical commerce infrastructure and services for growing brands to scale their retail and wholesale operations. Every Symphony brand automatically has access to Zendesk, meaning they don't have to purchase additional customer service software. One hundred percent of Symphony's brands have adopted Zendesk since the roll out in early November. Now, businesses using Symphony's commerce solutions can provide best-in-class customer service and engagement, whether they are a $2MM brand or a $25MM+ brand.

"There is nothing more important in online commerce than engaging with customers across their entire shopping experience and building lasting relationships with them," said Marcus Bragg, Senior Vice President of Global Sales and Customer Success at Zendesk. "Now, alongside Symphony's suite of commerce services, fast-growing businesses will be able to use Zendesk to interact with their customers across any channel, offer them self-service, and understand when to engage proactively to increase sales and customer loyalty."

About Symphony Commerce
Symphony Commerce delivers enterprise-level Commerce as a Service to fast-growing brands. Brands that partner with Symphony benefit from high-quality, end-to-end commerce infrastructure, with support for and seamless communication between web and mobile storefront, payments, order and inventory management, warehouses and fulfillment. With Symphony handling critical wholesale and retail business requirements, business owners can focus on what matters most – building products and nurturing customers relationships. Its pay-per-use model ensures Symphony's success is tied to its brands; there are no setup costs or hidden fees.

The company was named the 2015 Shop.org Digital Commerce Startup of the Year for its integrated approach to front- and back-end commerce operations. For more information regarding Symphony's Commerce as a Service platform, please visit www.symphonycommerce.com or follow, like and connect with us on Twitter, Facebook, LinkedIn and Google+.

Media Contact
Sarah Borup
SHIFT Communications
[email protected]
617-779-1803

SOURCE Symphony Commerce

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