Synapsis Receives Frost & Sullivan Best Practices Award

The Company received the 2010 Latin America Vertical Market Penetration Leadership Award due to its strong presence and leadership with IT outsourcing services within the utilities vertical in the region.

Dec 03, 2010, 04:42 ET from Frost & Sullivan

SAO PAULO, Dec. 3, 2010 /PRNewswire/ -- Synapsis, a leading technology integrator, has been presented with the prestigious Frost & Sullivan Latin America Vertical Market Penetration Leadership Award in the Information Technology Services Market as a result of a recent research process that measured and analyzed its penetration within the utilities vertical. Based on the findings of this Best Practices research, the company was awarded for its accomplishments in the industry.


The Frost & Sullivan Award for Vertical Market Penetration Leadership Award is presented each year to the company that has demonstrated excellence in capturing the fastest measured rate of change of market share of a specific vertical market. "This Award recognizes how fast a company increases its vertical penetration of a market, in terms of revenues or units as specified. And Synapsis proved to be the best in class in the Information and Technology Services industry mainly in outsourcing services, with a strategic understanding of the utilities vertical market," says Fernando Belfort, Frost & Sullivan Research Analyst for the IT practice. Synapsis' revenue grew over 7 percent in 2009, reaching approximately US$ 133 millions and 320 clients.

One of the key performance drivers for Synapsis is its market expertise. The company has a true understanding regarding the utilities vertical, as the operations started as an IT service provider for a top electrical company. The IT service provider has approximately half of its 320 clients in the utilities vertical, and the company uses its experience in the region in order to leverage new client wins in this vertical. Besides, Synapsis has a strong services portfolio aimed specifically at the utilities segment such as the integral management of clients (contact and services center), systems for transmission and distribution, billing systems ("in situ"), managed security services, smart grids, cloud computing and open source solutions.

Training, certifications and strategic partnerships should also be mentioned as leveraging points for Synapsis penetration in the vertical. The company is oriented to the optimization of business management and process efficiency through important certifications as ISO 9001-2000, ITIL, PMP and CMMI 3, focusing on IT, telecommunications and control systems. Also, significant investments have been made in  certifications, as ISO 20.000-1 certification (IT services) and ISO 27.0001 (information security). In addition, Synapsis has worked very closely with hardware and software manufacturers in order to tailor its services portfolio to a client's needs, including strong relationship with IT giants.

Synapsis could count as well with its robust infrastructure to stand out as key performer in the industry. The IT provider currently manages six integrated and strategically positioned data centers, in order to efficiently offer high-quality services to its clients in the entire Latin American region. The company's data center in Fortaleza is a clear strength due to the lack of robust data center infrastructures in the Northeast of Brazil.

Synapsis received the award during the 2010 Frost & Sullivan Latin America Best Practices Excellence Banquet, held December 2nd, at the Renaissance Hotel in Sao Paulo, Brazil.

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Contact Information:

Tatiana Brull – Latin America Media Relations:

Fernando Belfort – Latin America ICT Research Analyst:

About Synapsis

Establish in 1988, Synapsis has a full portfolio of products, such as outsourcing, telecommunications, software development, consulting services and data centre, Synapsis has become a leading integrator of technology, developing customized services with deep knowledge of government, utilities and oil and gas industries. It is also able to integrate the best suppliers by generating cross solutions through all the sectors of the economy.

Patricia Cotta – Marketing and Innovation Manager Brazil:

Jorge Orozco – CMO:

SOURCE Frost & Sullivan