BOSTON, Aug. 16, 2016 /PRNewswire/ -- SysAid has been named the #2 IT service management (ITSM) application in a GetApp® quarterly ranking. GetApp compared 25 cloud-based solutions for its Q3 2016 list of ITSM Category Leaders. Scores were based on user reviews, integrations, mobile app availability, media presence, and security.
GetApp is an app discovery platform provided by Nubera, a Gartner company. GetApp profiles established business apps for an audience of small- and medium-sized organizations as well as buyers from enterprise departments. According to GetApp, the rankings highlight the key factors that small businesses should consider when first analyzing a piece of software.
SysAid earned top marks for its mobile platform and scored among the top three for its media presence and security. One GetApp reviewer commended SysAid for its, "Incredibly powerful and feature-rich service desk," and its, "Amazing customer support and online community." Another reviewer said SysAid is, "An easy-to-use service desk. We had it up and running in short time without external help. Our users are very happy with the ticketing system."
"We're scoring at the top of ITSM rankings thanks to our customers," said Oded Moshe, VP Products at SysAid. "By letting customers guide the SysAid roadmap, we've addressed many pain points in the ITSM space, and we've fine-tuned our solution for ITIL best practices."
Founded in 2002, SysAid Technologies Ltd. partners with IT professionals to make their work easier. The company provides IT service management (ITSM) solutions to more than 10,000 customers in 140 countries. From small businesses to Fortune 500 enterprises, IT departments use SysAid to deliver better service.
Available in 42 languages as a cloud-based or on-premises solution, SysAid combines all the essential IT tools in one simple and clever platform. For more information, please visit www.sysaid.com.
SOURCE SysAid Technologies Ltd.