Gartner performed a rigorous evaluation on eleven call center vendors for completeness of vision and ability to execute. According to Gartner, "Visionaries have strong multichannel product and service capabilities and a clear strategy for sales, marketing and business development. They differentiate themselves by adding unique functionality and/or delivery capabilities.
"North America's CCaaS market has matured to provide application leaders and customer service organizations with a range of competitive offers to consider substituting for traditional on-premises contact center infrastructure. This Magic Quadrant assesses 11 vendors to help you make the right choice."
"We believe our Visionary position and the fact that we are the youngest company included in this Magic Quadrant is a reflection of how rapidly our customers can innovate with Talkdesk," said Tiago Paiva, CEO and Founder of Talkdesk. "Talkdesk is built on a modern cloud architecture and we believe we are fundamentally changing the way our customers access, use and scale contact centers."
The full complimentary report is available on here on the Talkdesk website.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
About Talkdesk Talkdesk, the leading intelligent contact center cloud platform, empowers business to have more effective customer conversations. Talkdesk provides an intuitive user experience, seamless integration to more than 25 business tools and intelligence capabilities that increase representative productivity and customer satisfaction. With headquarters in SF and multiple offices in Europe, Talkdesk serves customers in more than 50 countries globally. Over 1,400 customers, including Box, Dropbox, Peet's Coffee & Tea and Shopify, rely on Talkdesk to power their contact centers. Request a demo of Talkdesk at www.talkdesk.com/demo/