SAN FRANCISCO, July 24, 2015 /PRNewswire/ -- Talkdesk announced today that TMC, a global, integrated media company, has named the Talkdesk cloud-based call center software solution as a 2015 CUSTOMER Contact Center Technology Award winner presented by CUSTOMER magazine.
"Traditional call center software solutions are complicated to deploy and manage, often taking months to deploy," said Tiago Paiva, Co-Founder and CEO, Talkdesk. "We developed Talkdesk, a cloud-based call center solution, to deliver smart, intuitive, enterprise level call center functionality that is easy to implement and manage and-- most importantly--enables call center agents to deliver excellent customer service."
An easy-to-use, cloud-based call center software solution, Talkdesk makes it simple to deploy a robust call center in minutes. The solution integrates with leading CRM applications such as Salesforce and Zendesk with one click to deliver the real-time customer information agents need to improve customer interactions.
"Congratulations to Talkdesk for being awarded a 2015 CUSTOMER Contact Center Technology Award. The Talkdesk cloud-based call center software solution has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience," said Rich Tehrani, CEO, TMC. "We're pleased to recognize this achievement."
This tenth-annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries. Results of the 2015 CUSTOMER Contact Center Technology Award will be published in the July/August edition of CUSTOMER Magazine.
Talkdesk is easy-to-use, cloud-based call center software that helps growing businesses provide excellent customer service with phone support. Talkdesk makes it possible to have real time, personalized conversations with customers, without hardware, coding or downloads - all that is needed is a computer and an Internet connection. With Talkdesk, companies can have a call center up-and-running in minutes and have access to robust call center functionality including IVR, skills-based routing, call conferencing, comprehensive reporting, all in an intuitive web-based interface. Integrations with top business tools and CRM systems, such as Salesforce, Desk.com and Zendesk, make customer data easily accessible, so agents never have to wade through endless systems to provide superior service. For more information visit www.talkdesk.com.