Talkdesk Unveils New Omni-Channel Contact Center Solution for Salesforce

SAN FRANCISCO, Oct. 4, 2016 /PRNewswire/ -- Talkdesk, a leading provider of omni-channel contact center solutions, announced today that it will be unveiling its new SMS channel for customer service at Dreamforce. This SMS solution, along with Talkdesk's advanced voice solution, will make up the core of the company's omni-channel suite built for Salesforce Service Cloud. Agents will now be able to receive and send SMS messages directly from Salesforce, allowing them to support customers from one unified desktop.

Integrating seamlessly with Salesforce, Talkdesk enables businesses of all sizes to deliver a personalized and delightful customer experience. Customers can leverage comprehensive contact center software features without leaving Salesforce. Talkdesk will be showcasing its solution in booth #412 at the Dreamforce Cloud Expo, as well as in the Dreamforce Service Lodge at the Marriott Marquis.

According to Tiago Paiva, CEO and founder of Talkdesk, "Customer service is moving towards an omni-channel model. As this occurs, the tools businesses need from routing to reporting ­are becoming increasingly complex. Our goal at Talkdesk is to empower agents and supervisors with a comprehensive solution that addresses all these needs directly within Salesforce. With Talkdesk, businesses can deliver a great customer experience through any channel."

To complement its SMS solution, Talkdesk will also be releasing an integration with Salesforce Omni­-Channel Presence and Routing. This integration gives agents the ability to manage their work items across multiple channels. In turn, agents can increase productivity and deliver more personalized service to customers everywhere.

"Customer expectations continue to grow, and we are excited to deliver a robust omni-channel solution integrated with Salesforce to equip businesses with the tools they need to not only meet, but exceed these expectations," said Paiva. "We look forward to showcasing our newest solutions and hosting our customers this year at Dreamforce."

Talkdesk is a Gold Sponsor of Dreamforce 2016. The conference will be held Oct. 4-­7, 2016, at the Moscone Center in San Francisco.

Salesforce, Service Cloud and others are among the trademarks of salesforce.com, inc.

About Talkdesk
Talkdesk is next­-generation cloud­-based contact center solution that helps you connect with your customers. The easy-­to-­use interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 25+ business tools to empower sales and service teams to have personalized, real-­time conversations with customers.

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SOURCE Talkdesk

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