MIDDLETON, Wis., Aug. 23, 2012 /PRNewswire/ -- TantaComm, an industry-leading provider of interaction recording, call compliance, and quality management solutions for BPOs, recently formalized its Centralize product for broad distribution. This solution is designed to give customers the ability to aggregate call recordings from multiple call center operations and platforms into a centralized location for streamlined quality monitoring, consolidated data analysis, and long-term retention. Centralize has existed in different configurations for a variety of customers, but with increasing industry demand, TantaComm has standardized these configurations and enhanced functionality to facilitate a formal product launch and on-going evolution.
"We understand that in many circumstances, organizations are managing internal and/or outsourced call center operations across varied call recording platforms and quality monitoring processes," stated Ruben Moffett, Chief Operating Officer. "Centralize is a solution to help standardize these disparate operations into a singular platform facilitating economies of scale and consistency."
Centralize delivers a wide range of benefits, including:
- Efficient media format conversion processes facilitate aggregation of call recordings regardless of call recording platforms
- Centralized and secure cloud solution for aggregation and long-term retention of customer interactions
- Ability to be implemented as a stand-alone product or seamlessly integrated with the TantaComm IQ product suite, which includes Capture (call recording software), Protect (call compliance), and Evaluate (quality management) for easy implementation and administration.
TantaComm is globally recognized as the premier provider of compliance recording and quality management solutions for Business Process Outsourcers (BPOs). TantaComm has an 18-year history of success minimizing risk, enhancing the customer experience, improving quality performance, and streamlining service delivery and administration. The company serves many of the world's largest BPOs with implementations on every continent. For more information, visit www.tantacomm.com.