CHERRY HILL, N.J., April 29, 2016 /PRNewswire/ -- TD Bank, America's Most Convenient Bank®, received the highest ranking in Florida for overall customer satisfaction in Retail Banking, according to the 2016 J.D. Power U.S. Retail Ranking Study SM.
This honor reflects TD's laser focus on delivering a legendary customer experience over the channels today's customers prefer. TD prides itself on offering friendly, expert guidance in all of its stores along with live customer support over online and digital channels 24 hours a day and 365 days a year.
TD Bank achieved a retail customer satisfaction score of 837 in Florida from J.D. Power, 13 points ahead of its closest competitor. This represents an increase of seven points over last year, when the bank placed second. TD Bank also ranked highest in customer satisfaction in 2013.
"We are committed to creating a great banking experience for our customers," said Ernie Diaz, TD Bank's Regional President of Florida. "This award demonstrates that we are doing the right thing for our customers. It also reflects our employees' passion for helping people achieve their financial goals and empowering businesses to grow."
The J.D. Power study ranks 11 big banks on categories that include product offerings, facility, account information, fees and problem resolution, and channel activities. According to J.D. Power, TD Bank also attained high scores in facility and channel activities. Its score in Florida was the highest ever awarded in any TD region.
"At TD, we place our customers at the center of everything we do," said Michael Rhodes, Head of Consumer Bank, TD Bank. "Our goal is to provide legendary experiences to our customers at every touchpoint: in-person, over the phone and through our digital channels. We're extremely proud of our team in Florida for delivering on that promise."
About TD Bank, America's Most Convenient Bank
TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US.
TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com.
SOURCE TD Bank