TD Bank achieved a retail customer satisfaction score of 844 in Florida from J.D. Power, 7 points ahead of its closest competitor. This is the third time in the past six years that TD Bank has captured the J.D. Power trophy in Florida. TD Bank also ranked highest in customer satisfaction in Florida in 2013 and 2016.
"Winning the J.D. Power trophy is an incredible honor," said Nick Miceli, TD Bank's Regional President in Florida. "We strive to deliver exceptional experiences and we appreciate our customers for naming us no. 1 in Florida. Our employees are passionate about helping customers achieve their financial goals, and this recognition is also a testament to their commitment and enthusiasm."
In Florida, the J.D. Power study ranks 10 banks on categories that include communication/advice, convenience, account opening, product/fees and problem resolution, and channel activities. According to J.D. Power, TD Bank also attained high scores in convenience, new account opening, and communication and advice.
"As customer preferences evolve, it is critical that we adapt to meet their needs while continuing to deliver legendary service, through every channel," said Ernie Diaz, Head of U.S. Consumer Distribution and Wealth, TD Bank. "Being recognized by J.D. Power is proof that we're delivering on that promise. We're extremely proud of our team in Florida for reclaiming the trophy."
This honor follows two TD Bank J.D. Power wins in 2017: best small business bank in the South Region, according to the 2017 J.D. Power Small Business Banking Satisfaction Study SM, and no. 1 for Retail Credit – Non-Captive for TD Auto Finance (TDAF) in the 2017 J.D. Power U.S. Dealer Finance Satisfaction Study SM.
About TD Bank, America's Most Convenient Bank® TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 9 million customers with a full range of retail, small business and commercial banking products and services at more than 1,200 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US.
TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com.