TD Insurance Included in IIABA's Best Practices Study for Second Consecutive Year

CHERRY HILL, N.J. and PORTLAND, Maine, Sept. 15, 2011 /PRNewswire/ -- TD Insurance has retained its status as part of an elite group of independent insurance agencies around the U.S. participating in the Independent Insurance Agents & Brokers of America (IIABA or the Big "I") "Best Practices" Study Group. TD Insurance, Inc., a subsidiary of TD Bank, N.A., is one of the largest bank-owned insurance agency and brokerage firms in the U.S. and one of the 10 largest bank-owned insurance agencies in the country.

(Logo: http://photos.prnewswire.com/prnh/20110915/PH69486LOGO )

Each year since 1993, IIABA and Reagan Consulting, an Atlanta-based management consulting firm, join forces to study the country's leading agencies in six revenue categories. The agencies comprising the study groups are selected every third year through a comprehensive nomination and qualifying process and awarded a "Best Practices Agency" designation. The selected "Best Practices" agencies retain their status during the three-year cycle by submitting extensive financial and operational data for review each year.  

"TD Insurance is honored to retain its Best Practice Agency status for 2011 and rank among the top performers in the Best Practices Study" says Joe Fico, President and CEO of TD Insurance. "This recognition, and our nomination from The Hanover Group, reinforces TD Insurance's commitment to provide legendary customer service and protection to our clients and colleagues."

"The 'Best Practices' agencies epitomize the professionalism and standard of quality that the industry strives to achieve," says Shirley Lukens, Reagan Consulting Senior Vice President. "Their dedication to and success in serving their clients and partnering with their insurance companies is reflected in the overall business results they achieve." 

Last year, which marked the start of a new three-year study cycle, more than 1,200 independent agencies throughout the U.S. were nominated to take part in the annual study, but only 224 agencies qualified for the honor. To be chosen, the agency had to be among the 35-40 top-performing agencies in one of six revenue categories.  

The Best Practices Study was initiated by IIABA in 1993 as the foundation for efforts to improve agency performance. The annual survey and study of leading independent insurance agencies documents the business practices of the "best" agencies and urges others to adopt similar practices.

TD Insurance was nominated by The Hanover Insurance Group and qualified based on its operational excellence.

About TD Insurance

TD Insurance, Inc., a subsidiary of TD Bank, N.A., is one of the largest bank-owned insurance agency and brokerage firms in the U.S. and one of the 10 largest bank-owned insurance agencies in the country. TD Insurance has been serving the insurance needs of consumers, small businesses and corporate clients with a full range of coverage offerings for more than 100 years, and today protects more than a half a million personal and business customers. Available online, by phone, or through any TD Bank, America's Most Convenient Bank®, location from Maine to Florida, TD Insurance makes insurance easy by shopping for customers, and giving them a choice of competitive, cost-effective insurance options from among the leading insurance companies in the region. For more information, visit www.tdbank.com/insurance.

About IIABA

Founded in 1896, IIABA is the nation's oldest and largest national association of independent insurance agents and brokers, representing a network of more than 300,000 agents, brokers and their employees nationally. Its members are businesses that offer customers a choice of policies from a variety of insurance companies. Independent agents and brokers offer all lines of insurance – property, casualty, life and health – as well as employee benefit plans and retirement products. Web address: www.independentagents.com.

SOURCE TD Insurance