Telefonica Selects Amdocs for Multi-Channel, Quad-Play Transformation in Brazil

Amdocs solutions and services to deliver market-leading customer experience for Vivo customers across wireless, wireline, Internet and TV lines of business

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Jan 27, 2015, 04:05 ET

ST. LOUIS and MADRID, Jan. 27, 2015 /PRNewswire/ -- Amdocs (NASDAQ: DOX), the leading provider of customer experience solutions, today announced that Telefonica, one of the world's leading service providers, has selected Amdocs for a business support systems (BSS) transformation project in Brazil to provide a seamless, multi-channel experience for Vivo's quad-play customers across wireline (including fiber), wireless (pre- and postpaid), Internet (including fiber) and TV (including IPTV). The project spans customer relationship management including self-service; service order management; master enterprise catalog, and revenue management.

The new agreement extends Telefonica's strategy of differentiating itself by enabling all customer interactions online and ensuring a consistent experience across all channels, and follows similar transformation projects awarded to Amdocs for Telefonica Argentina, Chile and Peru.  As part of this agreement, Amdocs will consolidate Vivo's multiple third-party legacy systems onto a single Amdocs BSS platform and will provide system development and delivery, data migration, testing, business process and change management services under a five-year maintenance and support services contract following delivery.

"By modernizing and standardizing Telefonica's BSS on an Amdocs platform, we can benefit from Amdocs' market-leading products and best-practice business processes to accelerate Telefonica's transformation and reinforce our leading position in the Brazilian market," said Christiane Edington, chief information officer of Telefonica Brazil. "Our goal is not only to offer a world-class customer experience throughout all traditional channels to our customers, but also to enhance this experience on online and digital channels."

"Based on our long-standing relationship and the success achieved so far, Telefonica is expanding its relationship with Amdocs to deliver a personalized experience for Vivo customers," said Manuel Zepeda, president for the Caribbean and Latin America region at Amdocs. "Across Latin America and especially in the fast-growing Brazilian market, we are seeing service providers make the evolution to multi-play systems. This converged, next-generation Amdocs solution will provide a seamless, real-time view of the customer across all lines of business and give Telefonica Brazil an agile solution to drive customer revenues."

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About Amdocs

For more than 30 years, Amdocs has ensured service providers' success and embraced their biggest challenges. To win in the connected world, service providers rely on Amdocs to simplify the customer experience, harness the data explosion, stay ahead with new services and improve operational efficiency. The global company uniquely combines a market-leading BSS, OSS and network control and optimization product portfolio with value-driven professional services and managed services operations. With revenue of $3.6 billion in fiscal 2014, Amdocs and its more than 22,000 employees serve customers in over 80 countries.

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For more information, visit Amdocs at www.amdocs.com

Amdocs' Forward-Looking Statement

This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs' ability to grow in the business markets that it serves, Amdocs' ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2014 filed on December 8, 2014.

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