TeleHealth Services Strengthens Hospital Customer Service Around Interactive Patient Engagement System
Comprehensive new training portal and dedicated service tools and information enhance customer service experience
25 Apr, 2012, 09:00 ET
RALEIGH, N.C., April 25, 2012 /PRNewswire/ -- TeleHealth Services, the nation's leading provider of healthcare-grade televisions and interactive patient education solutions, today announced its new TIGR University (TIGRU) web portal, a comprehensive customer service, training and support resource, enhancing the customer experience across its continuum of interactive patient engagement solutions. With the launch of this new proprietary web portal, TeleHealth is making it easier than ever for client hospitals to receive product education, news and information, as well as to interact and network with service and support professionals and peers on best practices.
"Just as TeleHealth revolutionized the way patients receive multimedia patient education resources, we are now revolutionizing customer service and support," said George Fleming, CEO of TeleHealth Services. "This mix of innovative, on-demand technology and personalized training gives our customers expanded choices, allowing them to design the right level of interactivity and education to fit their patient population. This expanded option allows a new detailed level of training to help hospitals employ best practices for maximizing their return on investment, increasing patient satisfaction and reducing readmissions -- all critical success factors for improving outcomes, quality ratings, cost savings and efficiency."
The enhanced customer web portal was developed in direct response to a growing need for automated self-service tools that help expand access to timely and detailed information on the many uses of interactive patient engagement systems. The TIGRU portal enhances TeleHealth's existing technical and customer support options, providing secure, 24/7 access to important system information and news. Upgraded features include the ability to submit and track additional questions for patients, view support content such as implementation guides, review the latest system features and follow TIGR's interactive spokesperson, Eddie the Patient Education "TIGR" as he "guides" customers across several social media platforms.
"The TeleHealth mission has always included providing the best customer service experience in the industry," continued Fleming. "The new TIGRU portal is a great addition to this already strong foundation. It provides extended options allowing more of our clients to realize the benefits of interactive, personalized patient care. This, in turn, will improve patient outcomes and satisfaction, and will play an increasingly significant role in achieving optimal levels of the new Medicare and Medicaid quality ratings and reimbursement strategies."
For more information on the new TIGRU resource please visit http://www.telehealth.com/tigru or follow TIGR Eddie on Facebook or Twitter.
About TeleHealth Services:
With more than 2,500 healthcare clients across the country, TeleHealth Services is the nation's leading provider of integrated technology and communications solutions for the healthcare market. Combining 50+ years of healthcare expertise and partnerships with industry-leading manufacturers, TeleHealth Services is uniquely positioned to offer a full suite of hospital technology solutions that includes:
- Interactive patient and staff education platforms
- Healthcare-grade televisions and accessories
- Patient protection and security systems
- Bedside patient entertainment solutions
- The latest educational and entertainment content
- Custom designed communication systems
- Comprehensive design, implementation, and service packages
- Flexible financing solutions
Headquartered in Raleigh, N.C., TeleHealth Services is a division of Telerent Leasing Corporation. Telerent, founded in 1957, operates as a subsidiary of ITOCHU International, Inc. For more information on TeleHealth, call 877-432-9076, or visit at http://www.telehealth.com.
VP of Marketing
SOURCE TeleHealth Services
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