Terravision Harnesses the Power of Social Media for its Customer Service
ROME, June 20, 2013 /PRNewswire/ --
Looking for cheap spring break ideas? Want to travel to London on a budget? Need prior warning of any travel delays throughout Europe? Terravision answers all these questions and more via its social media channels. A major operator in the European tourist transport industry, Terravision is moving its customer service further towards social media with the success of its Facebook and Twitter pages.
The company has joined the rising number of organisations who are moving away from the traditional call-centre format and realising the importance of building an online community, increasing query response time and offering a more consultative service.
As well as fantastic rates on city tours, airport transfers throughout Europe and 10% discounts during their Happy Hour promotion, Terravision also provides up-to-the-minute travel updates, tips, fun facts, accommodation advice and galleries of must-see sights via Facebook and Pinterest. Additionally, the sites alert customers to great transfer deals, such as London Stansted Airport to London City Centre from £6 one way.
A recent survey[1] revealed that over half of consumers now use social media to report satisfaction, lodge complaints and ask questions. Terravision has responded to this by dedicating resources to listening and responding quickly to what customers have to say on Twitter. Their service team is always on-hand to receive feedback, provide solutions and ultimately offer a vastly improved level of customer care and satisfaction.
Whether you're enjoying a visit to a Terracafè, eating delicious Tuscany Corner foods or staying in one of Terravision's holiday residences in Tuscany or Madrid, you can head to the social media platforms and tell us all about your TerraExperience.
About Terravision Group
Terravision Group is a leader in the tourist transport sector in Europe, offering transfer services between Europe's main airports and their respective city centres. The Group is also a key player in the tourism industry, with business activities ranging from its Las Letras apartments in Madrid, its La Tenuta dell'Uccellina country estate in Tuscany, its range of Tuscany Corner organic foods, Low Cost Car Parking and its Terracafè lounges.
https://twitter.com/Terravision_eu
Contact:
Giacomo Piva
Web Marketing Manager
email:[email protected]
Tel. +39-06-97-61-06-31
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1. Nielsen 2012 Social Media Report: http://www.nielsen.com/us/en/reports/2012/state-of-the-media-the-social-media-report-2012.html
SOURCE Terravision Group
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