The Four Pillars: How Services Firms and Providers Must Evolve to Ensure Sustainability Delivering Next-Generation Services
Dec 24, 2013, 09:22 ET
LONDON, Dec. 24, 2013 /PRNewswire/ -- Reportbuyer.com just published a new market research report:
This IDC study provides IDC's view on how the four pillars (social, mobile, analytics, cloud) are shaping the evolution of the business and IT services market and industry using ongoing IDC research. This study presents IDC's analysis of how these four pillars are impacting the services markets as well as the seven geographic markets (United States, Canada, Latin America, Western Europe, CEMA, Japan, and APEJ) and concludes with IDC's essential guidance on what services firms need to do in order to adapt to the market changes that these four pillars are creating.
"The four pillars of social, mobile, analytics, and cloud are driving fundamental changes in how buyers and organizations want to procure business and IT services that involve more standardized, host-based offerings with the increasing ability to more easily localize and personalize services whether for commercial or consumer use," said David Tapper, VP of Outsourcing, Managed, and Offshore Services at IDC. "The impact of this for services firms using more traditional means of delivery (e.g., labor centric) will require that they fundamentally change their business models, go to market with the language of business not IT, pursue new markets, make strategic investments particularly at the local level, and change from following customers to leading them."
Table of Contents
IDC Opinion
In This Study
Situation Overview
Center of Gravity in Procuring Services
Shifting Consumption and Service Delivery Models
Convergence of Pillars
Shifting Services Market: From Traditional to Cloud Services
Future Outlook
United States
Cloud Services
Analytics
Mobility
Trends
Drivers
Challenges
What It Means
Social Media
Canada
Cloud Services
Analytics
Mobility
Social Media
Latin America
Cloud Services
Analytics
Mobility
Social Media
Western Europe
Cloud Services
Analytics
Mobility
Social Media
Central and Eastern Europe, the Middle East, and Africa
Cloud Services
Analytics
Mobility
Social Media
Asia/Pacific Excluding Japan
Cloud Services
Analytics
Mobility
Social Media
Japan
Cloud Services
Analytics
Mobility
Social Media
Essential Guidance
Learn More
Related Research
Synopsis
Figure: Shift to New Consumption and Service Delivery Models
Figure: Value Chain of Services: From Consumer to Service Provider
Figure: Overview of Traditional and Cloud Services: Bundling, Alignment, Evolution
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Sarah Smith
Research Advisor at Reportbuyer.com
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Website: www.reportbuyer.com
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