CHAMPIONSGATE, Fla., Oct. 24, 2014 /PRNewswire/ -- We are excited to announce that Lee Cockerell will be a keynote speaker for the 10th anniversary of The Future Contact Center Summit January 26-30 at the Omni Orlando Resort. After a 41 year career in hospitality, including 16 innovative years with Disney, Lee has been involved in every level of customer service.
As Senior Operating Executive, Lee led a team of 40,000 cast members and was responsible for the operations of 20 resort hotels, 4 theme parks and 2 water parks. While at Disney, Lee developed what would be one of his major and lasting legacies: "Disney Great Leader Strategies". These strategies are the primary training tool for Disney's future leadership teams, and used to develop over 7,000 leaders at Disney World.
Join us on Thursday, January 29th 2015, at 10:15 a.m. to watch Lee present – You Can Create Disney Magic Too! To learn more about what Lee will be covering take a look at our event agenda. View here
Lee has received multiple company awards for excellence in leadership from Disney including a dedicated window on Main Street USA. Other awards include:
- Golden Chain Award for Outstanding leadership and business performance from the Multi-Unit Foodservice Operations Association (MUFSO)
- Silver Plate Award for Outstanding Operator in the foodservice industry from the International Foodservice Manufacturers Association (IFMA)
- Excellence in Production Operations Management and Leadership (POMS) from the Productions and Operations Management Society.
Lee authored two leadership strategies books full of customer experience lessons learned throughout his career. His first book Creating Magic is published in 14 languages, and commonly used by businesses, governments and Fortune 500 companies across the world for leadership training. His second book The Customer Rules has also seen similar success.
Lee is speaking at the event with many highly regarded speakers such as Ingrid Lindberg - Chief Customer Experience Officer at Prime Therapeutics and Andy Yasutake – Head of Global Technology Solutions and Operations of LinkedIn. See who else will be at the event Speaker List
To register for The Future Contact Center Summit or to inquire about sponsorship opportunities please visit www.thefuturecontactcentersummit.com or call 1-800-882-8684. Further sponsorship inquires can also be directed to [email protected]
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SOURCE Call Center IQ