The Future of Customer Engagement: Keeping Pace with the Connected Customer

MOUNTAIN VIEW, Calif., Nov. 25, 2014 /PRNewswire/ -- Companies today are looking to provide a true omni-channel experience for their customers, effectively scaling support in a connected world.  But the future is coming at enterprises at a high rate of speed.  New technologies are emerging in the world of customer contact, while old models are receding. 

Frost & Sullivan Customer Contact Global Program Director Stephen Loynd, in collaboration with LogMeIn, will host a live webinar Wednesday, December 3, 2014 at 1:00 pm EST, to discuss how emerging technologies are impacting the world of customer contact.

For more information and to register for the LogMeIn webinar, please visit: http://bit.ly/1HElyIm

The webinar will cover:

• Omni-channel (from chat to mobile and social)
• The millennial consumer
• Virtual assistants
• The growing importance of measuring Customer Effort (CE)
• Internet of Things (IoT)
• Connectivity and convergence
• Connected living

Attendees will learn more about the following takeaways:

• Which trends are affecting the shifting realities of customer engagement?
• How are companies preparing and repositioning for the future? What best practices might emerge?
• What strategies will help companies succeed in delivering holistic, unified customer experience?

"At the core of customer contact today is a rapidly changing, ever more influential consumer," said Frost & Sullivan Customer Contact Global Program Director Stephen Loynd. "Enterprises must be poised for change, and anticipate how innovative mediums will connect us further."

About Frost & Sullivan

Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the Global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?

About LogMeIn

LogMeIn (Nasdaq:LOGM) transforms the way people work and live through secure connections to the computers, devices, data, and people that make up their digital world. The company's cloud services free millions of people to work from anywhere, empower IT professionals to securely embrace the modern cloud-centric workplace, give companies new ways to reach and support today's connected customer, and help businesses bring the next generation of connected products to market.

LogMeIn is headquartered in Boston's Innovation District with offices in Australia, Hungary, India, Ireland and the U.K.

Contact

Clarissa Castaneda
Corporate Communications – North America
P: 210.477.8481
E: [email protected]

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SOURCE Frost & Sullivan