LONDON, Jan. 2, 2014 /PRNewswire/ -- Reportbuyer.com just published a new market research report:
The arrival of the technology "3rd Platform" will change the nature of IT services forever, disrupting the current supplier ecosystem and creating new service lines, but also simultaneously cannibalizing and ultimately reducing old ones to irrelevance. As end-user spend switches to these new technologies and away from the inward-focused back-end technologies (e.g., servers and network) toward external-facing front-end technologies (e.g., CRM and customer-focused analytics), technology buyers, the role of the CIO, and the type of services that vendors provide will all change. This study suggests a new post-cloud services value chain, lists the success factors for vendors in the new landscape, and examines which supplier characteristics will determine success or failure.
"We're seeing an evolution from IT services to business services. IT services won't go away -- they will still be critical. But they will be the means to the end," said Douglas Hayward, associate vice president, IDC European Services in London, the U.K. "The future is about addressing and solving business challenges using technology and IT services. To do that, the vendors will have to evolve radically."
Table of Contents
In This Study
The Economic and Social Context to Revolutionary Technology Change
Business Is Back
Immediate CIO Priorities
What Do CIOs Need From Their IT Services Suppliers?
ICT Revolutions: A Continuing Story
The 1st Platform
The 2nd Platform Arrives
The 3rd Platform
Huge Cloud Services Growth, Especially Professional Services
The World Goes Smart-Mobile
Big Data: Going to Be ... Big, Actually
Social: On Its Way, but Still Relatively Immature
Meet the Rumsfelds
The Triumph of the LoBsters
Front End and Back End: The New Corporate IT Paradigm
A New Role for the CIO
How IT Services Vendors Must Evolve
An Experimental Post-Cloud Value Chain
The Dangerous and the Endangered
Who Will Be Who in the New World?
Vendor Success Factors in 2014
Five Things for Vendors to Do in 2014
Table: Front-End IT Vs. Back-End IT
Figure: Western European Organizations' Main IT Priorities
Figure: Percentage of Western European IT Services Budgets Allocated to Run vs. Change
Figure: Importance of Criteria in Selecting Services Providers
Figure: The Rise of the 3rd Platform
Figure: Post-Cloud Value Chain