The global market for Customer Relationship Management (CRM) Software is projected to reach US$89.9 billion by 2025

NEW YORK, Nov. 2, 2020 /PRNewswire/ -- The global market for Customer Relationship Management (CRM) Software is projected to reach US$89.9 billion by 2025, driven by the importance of maintaining and creating relationships with customers in running successful businesses. Benefits of well implemented CRM include better customer relationships, increased customer loyalty, happy customers are always willing to pay a price premium for superior product experience; customer retention as loyal customers spend over 70% more than new customers; lower customer churn rate; successful brand building and equity; enhanced ability for up-selling and cross-selling; improved revenues, profitability and corporate bottomline. Additionally, in the current competitive market scenario, customer loyalty is hard to gain since competition and rapid commoditization of products and services make switching to other companies easy. This makes CRM even more important in understanding buyer behavior, expectations, and purchase process so as to be able to align the product`s value proposition to the buyers` need. It is important for businesses to align CRM with sales, marketing and customer service (feedback and support) departments. CRM software draws information from myriad departments in a company to provide centralized and holistic information valuable in making quick and informed decisions that improve responsiveness of customer-facing departments.



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Among the technologies poised to revolutionize CRM are IoT and blockchain. Convergence of IoT & CRM marks the beginning of the era of integrated IoT wherein enterprises increasingly tie IoT to key digital initiatives. Integrating IoT with enterprise systems, applications, processes and workflows is the foundation to drive efficiency & ROI from IoT investments. Connecting IoT devices to CRM systems can help identify performance glitches in products, setting into motion a new era of proactive customer support. Service ticket, part replacement or field service workers can be scheduled even before customers realize the glitch. For instance, IoT-enabled products can help home appliance manufacturers take proactive customer service decisions. Companies can therefore perform preventive maintenance in advance of routine maintenance which in turn will drive lifetime customer value. Also, services can be delivered promptly in case of failure to ensure that customer gets the maximum value from products purchased. Higher sales and profitability are positive fallouts when IoT data can detect customer dissatisfaction prompting companies to take timely remedial actions such as offer discounts to retain loyalty.

By enabling complete tractability of data, blockchain is also helping revolutionize CRM. The technology enables companies to secure their back-office applications and corporate data in ways hitherto unimagined. Few of the benefits of integrating CRM with blockchain include increased CRM data security; provides better understanding of demand patterns and allows for improvement in resources deployment; better management of customer experiences, an important benefits in a market environment where the only real differentiator of value is customer experience; securely validate customer engagement in rewards programs; effective management of multiple membership programs; loyalty programs can be made more usable and of value to customers; stronger relationship between companies and their customers, among others. The United States and Europe represent large markets worldwide with a combined share of 76.3% of the market. China ranks as the fastest growing market with a CAGR of 16.2% over the analysis period supported by the changing landscape of consumerism in the country and ensuing emergence of a business culture that is customer-focused.



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I. INTRODUCTION, METHODOLOGY & REPORT SCOPE

II. EXECUTIVE SUMMARY

1. MARKET OVERVIEW
An Introduction to Customer Relationship Management (CRM)
Evolution of CRM
Types of CRM
Operational CRM
Collaborative CRM
Analytical CRM
Strategic CRM
Deployment Options in CRM
On-Premise CRM
Software-as-a-Service (SaaS) CRM
Benefits of CRM Strategy
Disadvantages of CRM Implementations
CRM Application in Select End-Use Sectors
CRM Ecosystem
CRM Emerges as an Effective Approach to Create and Maintain
Strong Customer Relations
CRM Software: The Key Enabler of Efficient CRM Strategy
Customer-Centric Operations Drives Increased Spending on CRM
Software
Developed Regions Lead, Developing Economies Poised for Strong
Future Growth
Global Competitor Market Shares
Customer Relationship Management (CRM) Software Competitor
Market Share Scenario Worldwide (in %): 2019
Market Share of Major Players in the Global Customer
Relationship Management (CRM) Marketing Segment (in %): 2019
Changing Phase of CRM Competitors Landscape
Impact of Covid-19 and a Looming Global Recession

2. FOCUS ON SELECT PLAYERS
Acoustic L.P. (USA)
Adobe Systems Incorporated (USA)
Concentrix Corporation (USA)
Huawei Technologies Co., Ltd. (China)
Infor Global Solutions, Inc. (USA)
Microsoft Corporation (USA)
NICE Ltd. (Israel)
Oracle Corporation (USA)
Pegasystems, Inc. (USA)
Salesforce.com, Inc. (USA)
SAP SE (Germany)
SAS Institute Inc. (USA)
SugarCRM (USA)
The Sage Group Plc (UK)
Verint Systems, Inc. (USA)
Zendesk, Inc. (USA)
Zoho Corporation Pvt. Ltd. (India)

3. MARKET TRENDS & DRIVERS
Traditional CRM Software Gives Way to New Age Software Solutions
CRM Trends Set to Drive Innovations in the CRM Software Market
Artificial Intelligence (AI)
Advancements in Process Automation
Data Integration
Blockchain
Internet of Things (IoT)
Hyper Individualization
AI and Machine Learning Poised to Transform CRM Software
Marketspace
IoT & Blockchain, the Two Key Game Changer Technologies for CRM
Growing Role of Big Data in CRM
Social CRM: The Next Sought After Functionality in CRM Software
Market
Social Media Penetration Worldwide: % of Active Monthly Users
Compared to Total Population for 2019
Social Media Users Penetration (in %) by Generation
Mobile CRM Continues to Gain Momentum
Rising Adoption of Mobile Devices and Developments in Mobile
Internet Fuels Take Mobile CRM Software Market
Smartphone Users as % of Global Population for the Period 2018-
2022
Worldwide Shipments of Laptops and Tablet PCs (in Million
Units) for the Years 2019, 2021 and 2023
Customer Service and Support Continues to Lead the Global CRM
Software Market
Rising Significance of Customer Experience for Businesses: % of
Businesses Prioritizing Customer Experience
Marketing: The High Growth Application Market for CRM Software
Email Marketing Emerges as a Preferred Marketing Tool: % of
Companies Looking to Increase Spending on Marketing Programs
Cloud Technology Optimally Positioned to Deliver CRM Software
On-Demand
Cloud-based SaaS CRM: Playing a Vital Part in Enabling Low-Cost
CRM Strategy
CRM Technology Advancements Present Tremendous Potential to
Improve Business Operations
Sales Force Automation Software: The Traditional Revenue
Contributor
Rising Prominence of CRM Software for E-Commerce Businesses
Global B2C E-Commerce Sales in US$ Trillion for the Years 2017,
2019, 2021 and 2023
Global E-Commerce Market as a % of Retail Sales for the Period
2017-2023
Top CRM Software for E-Commerce Sector: 2018
CRM Software Gains Prominence in Life Sciences Sector
Pharmaceutical CRM: Increasing Number of Pharma Companies Drive
Growth
Healthcare CRM Market Poised for Growth
SMEs: The Most Lucrative Consumer Cluster for SaaS CRM
CRM Outsourcing Essential for Large-Scale Client Management Needs
CRM Analytics Help Organizations Make Faster Decisions
Banking & Financial Services Enterprises Prioritize CRM Adoption
Insurance Agencies Seek CRM Capability for Effective Collaboration
Retail Sector Drives Significant Gains in the CRM Market
Key Issues & Challenges Confronting CRM Software Market

4. GLOBAL MARKET PERSPECTIVE
Table 1: World Current & Future Analysis for Customer
Relationship Management (CRM) Software by Geographic Region -
USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America,
Middle East and Africa Markets - Independent Analysis of Annual
Sales in US$ Million for Years 2020 through 2027

Table 2: World Historic Review for Customer Relationship
Management (CRM) Software by Geographic Region - USA, Canada,
Japan, China, Europe, Asia-Pacific, Latin America, Middle East
and Africa Markets - Independent Analysis of Annual Sales in
US$ Million for Years 2012 through 2019

Table 3: World 15-Year Perspective for Customer Relationship
Management (CRM) Software by Geographic Region - Percentage
Breakdown of Value Sales for USA, Canada, Japan, China, Europe,
Asia-Pacific, Latin America, Middle East and Africa Markets for
Years 2012, 2020 & 2027

Table 4: World Current & Future Analysis for SMEs by Geographic
Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin
America, Middle East and Africa Markets - Independent Analysis
of Annual Sales in US$ Million for Years 2020 through 2027

Table 5: World Historic Review for SMEs by Geographic Region -
USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America,
Middle East and Africa Markets - Independent Analysis of Annual
Sales in US$ Million for Years 2012 through 2019

Table 6: World 15-Year Perspective for SMEs by Geographic
Region - Percentage Breakdown of Value Sales for USA, Canada,
Japan, China, Europe, Asia-Pacific, Latin America, Middle East
and Africa for Years 2012, 2020 & 2027

Table 7: World Current & Future Analysis for Large Enterprises
by Geographic Region - USA, Canada, Japan, China, Europe,
Asia-Pacific, Latin America, Middle East and Africa Markets -
Independent Analysis of Annual Sales in US$ Million for Years
2020 through 2027

Table 8: World Historic Review for Large Enterprises by
Geographic Region - USA, Canada, Japan, China, Europe,
Asia-Pacific, Latin America, Middle East and Africa Markets -
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019

Table 9: World 15-Year Perspective for Large Enterprises by
Geographic Region - Percentage Breakdown of Value Sales for
USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America,
Middle East and Africa for Years 2012, 2020 & 2027

Table 10: World Current & Future Analysis for Cloud by
Geographic Region - USA, Canada, Japan, China, Europe,
Asia-Pacific, Latin America, Middle East and Africa Markets -
Independent Analysis of Annual Sales in US$ Million for Years
2020 through 2027

Table 11: World Historic Review for Cloud by Geographic Region -
USA, Canada, Japan, China, Europe, Asia-Pacific, Latin
America, Middle East and Africa Markets - Independent Analysis
of Annual Sales in US$ Million for Years 2012 through 2019

Table 12: World 15-Year Perspective for Cloud by Geographic
Region - Percentage Breakdown of Value Sales for USA, Canada,
Japan, China, Europe, Asia-Pacific, Latin America, Middle East
and Africa for Years 2012, 2020 & 2027

Table 13: World Current & Future Analysis for On Premise by
Geographic Region - USA, Canada, Japan, China, Europe,
Asia-Pacific, Latin America, Middle East and Africa Markets -
Independent Analysis of Annual Sales in US$ Million for Years
2020 through 2027

Table 14: World Historic Review for On Premise by Geographic
Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin
America, Middle East and Africa Markets - Independent Analysis
of Annual Sales in US$ Million for Years 2012 through 2019

Table 15: World 15-Year Perspective for On Premise by
Geographic Region - Percentage Breakdown of Value Sales for
USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America,
Middle East and Africa for Years 2012, 2020 & 2027

Table 16: World Current & Future Analysis for Sales by
Geographic Region - USA, Canada, Japan, China, Europe,
Asia-Pacific, Latin America, Middle East and Africa Markets -
Independent Analysis of Annual Sales in US$ Million for Years
2020 through 2027

Table 17: World Historic Review for Sales by Geographic Region -
USA, Canada, Japan, China, Europe, Asia-Pacific, Latin
America, Middle East and Africa Markets - Independent Analysis
of Annual Sales in US$ Million for Years 2012 through 2019

Table 18: World 15-Year Perspective for Sales by Geographic
Region - Percentage Breakdown of Value Sales for USA, Canada,
Japan, China, Europe, Asia-Pacific, Latin America, Middle East
and Africa for Years 2012, 2020 & 2027

Table 19: World Current & Future Analysis for Marketing by
Geographic Region - USA, Canada, Japan, China, Europe,
Asia-Pacific, Latin America, Middle East and Africa Markets -
Independent Analysis of Annual Sales in US$ Million for Years
2020 through 2027

Table 20: World Historic Review for Marketing by Geographic
Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin
America, Middle East and Africa Markets - Independent Analysis
of Annual Sales in US$ Million for Years 2012 through 2019

Table 21: World 15-Year Perspective for Marketing by Geographic
Region - Percentage Breakdown of Value Sales for USA, Canada,
Japan, China, Europe, Asia-Pacific, Latin America, Middle East
and Africa for Years 2012, 2020 & 2027

Table 22: World Current & Future Analysis for Manufacturing by
Geographic Region - USA, Canada, Japan, China, Europe,
Asia-Pacific, Latin America, Middle East and Africa Markets -
Independent Analysis of Annual Sales in US$ Million for Years
2020 through 2027

Table 23: World Historic Review for Manufacturing by Geographic
Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin
America, Middle East and Africa Markets - Independent Analysis
of Annual Sales in US$ Million for Years 2012 through 2019

Table 24: World 15-Year Perspective for Manufacturing by
Geographic Region - Percentage Breakdown of Value Sales for
USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America,
Middle East and Africa for Years 2012, 2020 & 2027

Table 25: World Current & Future Analysis for Customer Service
by Geographic Region - USA, Canada, Japan, China, Europe,
Asia-Pacific, Latin America, Middle East and Africa Markets -
Independent Analysis of Annual Sales in US$ Million for Years
2020 through 2027

Table 26: World Historic Review for Customer Service by
Geographic Region - USA, Canada, Japan, China, Europe,
Asia-Pacific, Latin America, Middle East and Africa Markets -
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019

Table 27: World 15-Year Perspective for Customer Service by
Geographic Region - Percentage Breakdown of Value Sales for
USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America,
Middle East and Africa for Years 2012, 2020 & 2027

Table 28: World Current & Future Analysis for Social Networking
by Geographic Region - USA, Canada, Japan, China, Europe,
Asia-Pacific, Latin America, Middle East and Africa Markets -
Independent Analysis of Annual Sales in US$ Million for Years
2020 through 2027

Table 29: World Historic Review for Social Networking by
Geographic Region - USA, Canada, Japan, China, Europe,
Asia-Pacific, Latin America, Middle East and Africa Markets -
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019

Table 30: World 15-Year Perspective for Social Networking by
Geographic Region - Percentage Breakdown of Value Sales for
USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America,
Middle East and Africa for Years 2012, 2020 & 2027

Table 31: World Current & Future Analysis for Supply Chain by
Geographic Region - USA, Canada, Japan, China, Europe,
Asia-Pacific, Latin America, Middle East and Africa Markets -
Independent Analysis of Annual Sales in US$ Million for Years
2020 through 2027

Table 32: World Historic Review for Supply Chain by Geographic
Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin
America, Middle East and Africa Markets - Independent Analysis
of Annual Sales in US$ Million for Years 2012 through 2019

Table 33: World 15-Year Perspective for Supply Chain by
Geographic Region - Percentage Breakdown of Value Sales for
USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America,
Middle East and Africa for Years 2012, 2020 & 2027

Table 34: World Current & Future Analysis for Distribution by
Geographic Region - USA, Canada, Japan, China, Europe,
Asia-Pacific, Latin America, Middle East and Africa Markets -
Independent Analysis of Annual Sales in US$ Million for Years
2020 through 2027

Table 35: World Historic Review for Distribution by Geographic
Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin
America, Middle East and Africa Markets - Independent Analysis
of Annual Sales in US$ Million for Years 2012 through 2019

Table 36: World 15-Year Perspective for Distribution by
Geographic Region - Percentage Breakdown of Value Sales for
USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America,
Middle East and Africa for Years 2012, 2020 & 2027

Table 37: World Current & Future Analysis for Other
Applications by Geographic Region - USA, Canada, Japan, China,
Europe, Asia-Pacific, Latin America, Middle East and Africa
Markets - Independent Analysis of Annual Sales in US$ Million
for Years 2020 through 2027

Table 38: World Historic Review for Other Applications by
Geographic Region - USA, Canada, Japan, China, Europe,
Asia-Pacific, Latin America, Middle East and Africa Markets -
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019

Table 39: World 15-Year Perspective for Other Applications by
Geographic Region - Percentage Breakdown of Value Sales for
USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America,
Middle East and Africa for Years 2012, 2020 & 2027

III. MARKET ANALYSIS

GEOGRAPHIC MARKET ANALYSIS

UNITED STATES
Mobile CRM Continues to Make Healthy Gains
US Real Estate Enterprises Prefer CRM
CRM Software Comes Handy to Treatment Centers
Market Analytics
Table 40: USA Current & Future Analysis for Customer
Relationship Management (CRM) Software by Organization Size -
SMEs and Large Enterprises - Independent Analysis of Annual
Sales in US$ Million for the Years 2020 through 2027

Table 41: USA Historic Review for Customer Relationship
Management (CRM) Software by Organization Size - SMEs and Large
Enterprises Markets - Independent Analysis of Annual Sales in
US$ Million for Years 2012 through 2019

Table 42: USA 15-Year Perspective for Customer Relationship
Management (CRM) Software by Organization Size - Percentage
Breakdown of Value Sales for SMEs and Large Enterprises for the
Years 2012, 2020 & 2027

Table 43: USA Current & Future Analysis for Customer
Relationship Management (CRM) Software by Deployment - Cloud
and On Premise - Independent Analysis of Annual Sales in US$
Million for the Years 2020 through 2027

Table 44: USA Historic Review for Customer Relationship
Management (CRM) Software by Deployment - Cloud and On Premise
Markets - Independent Analysis of Annual Sales in US$ Million
for Years 2012 through 2019

Table 45: USA 15-Year Perspective for Customer Relationship
Management (CRM) Software by Deployment - Percentage Breakdown
of Value Sales for Cloud and On Premise for the Years 2012,
2020 & 2027

Table 46: USA Current & Future Analysis for Customer
Relationship Management (CRM) Software by Application - Sales,
Marketing, Manufacturing, Customer Service, Social Networking,
Supply Chain, Distribution and Other Applications - Independent
Analysis of Annual Sales in US$ Million for the Years 2020
through 2027

Table 47: USA Historic Review for Customer Relationship
Management (CRM) Software by Application - Sales, Marketing,
Manufacturing, Customer Service, Social Networking, Supply
Chain, Distribution and Other Applications Markets -
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019

Table 48: USA 15-Year Perspective for Customer Relationship
Management (CRM) Software by Application - Percentage Breakdown
of Value Sales for Sales, Marketing, Manufacturing, Customer
Service, Social Networking, Supply Chain, Distribution and
Other Applications for the Years 2012, 2020 & 2027

CANADA
Table 49: Canada Current & Future Analysis for Customer
Relationship Management (CRM) Software by Organization Size -
SMEs and Large Enterprises - Independent Analysis of Annual
Sales in US$ Million for the Years 2020 through 2027

Table 50: Canada Historic Review for Customer Relationship
Management (CRM) Software by Organization Size - SMEs and Large
Enterprises Markets - Independent Analysis of Annual Sales in
US$ Million for Years 2012 through 2019

Table 51: Canada 15-Year Perspective for Customer Relationship
Management (CRM) Software by Organization Size - Percentage
Breakdown of Value Sales for SMEs and Large Enterprises for the
Years 2012, 2020 & 2027

Table 52: Canada Current & Future Analysis for Customer
Relationship Management (CRM) Software by Deployment - Cloud
and On Premise - Independent Analysis of Annual Sales in US$
Million for the Years 2020 through 2027

Table 53: Canada Historic Review for Customer Relationship
Management (CRM) Software by Deployment - Cloud and On Premise
Markets - Independent Analysis of Annual Sales in US$ Million
for Years 2012 through 2019

Table 54: Canada 15-Year Perspective for Customer Relationship
Management (CRM) Software by Deployment - Percentage Breakdown
of Value Sales for Cloud and On Premise for the Years 2012,
2020 & 2027

Table 55: Canada Current & Future Analysis for Customer
Relationship Management (CRM) Software by Application - Sales,
Marketing, Manufacturing, Customer Service, Social Networking,
Supply Chain, Distribution and Other Applications - Independent
Analysis of Annual Sales in US$ Million for the Years 2020
through 2027

Table 56: Canada Historic Review for Customer Relationship
Management (CRM) Software by Application - Sales, Marketing,
Manufacturing, Customer Service, Social Networking, Supply
Chain, Distribution and Other Applications Markets -
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019

Table 57: Canada 15-Year Perspective for Customer Relationship
Management (CRM) Software by Application - Percentage Breakdown
of Value Sales for Sales, Marketing, Manufacturing, Customer
Service, Social Networking, Supply Chain, Distribution and
Other Applications for the Years 2012, 2020 & 2027

JAPAN
Table 58: Japan Current & Future Analysis for Customer
Relationship Management (CRM) Software by Organization Size -
SMEs and Large Enterprises - Independent Analysis of Annual
Sales in US$ Million for the Years 2020 through 2027

Table 59: Japan Historic Review for Customer Relationship
Management (CRM) Software by Organization Size - SMEs and Large
Enterprises Markets - Independent Analysis of Annual Sales in
US$ Million for Years 2012 through 2019

Table 60: Japan 15-Year Perspective for Customer Relationship
Management (CRM) Software by Organization Size - Percentage
Breakdown of Value Sales for SMEs and Large Enterprises for the
Years 2012, 2020 & 2027

Table 61: Japan Current & Future Analysis for Customer
Relationship Management (CRM) Software by Deployment - Cloud
and On Premise - Independent Analysis of Annual Sales in US$
Million for the Years 2020 through 2027

Table 62: Japan Historic Review for Customer Relationship
Management (CRM) Software by Deployment - Cloud and On Premise
Markets - Independent Analysis of Annual Sales in US$ Million
for Years 2012 through 2019

Table 63: Japan 15-Year Perspective for Customer Relationship
Management (CRM) Software by Deployment - Percentage Breakdown
of Value Sales for Cloud and On Premise for the Years 2012,
2020 & 2027

Table 64: Japan Current & Future Analysis for Customer
Relationship Management (CRM) Software by Application - Sales,
Marketing, Manufacturing, Customer Service, Social Networking,
Supply Chain, Distribution and Other Applications - Independent
Analysis of Annual Sales in US$ Million for the Years 2020
through 2027

Table 65: Japan Historic Review for Customer Relationship
Management (CRM) Software by Application - Sales, Marketing,
Manufacturing, Customer Service, Social Networking, Supply
Chain, Distribution and Other Applications Markets -
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019

Table 66: Japan 15-Year Perspective for Customer Relationship
Management (CRM) Software by Application - Percentage Breakdown
of Value Sales for Sales, Marketing, Manufacturing, Customer
Service, Social Networking, Supply Chain, Distribution and
Other Applications for the Years 2012, 2020 & 2027

CHINA
Table 67: China Current & Future Analysis for Customer
Relationship Management (CRM) Software by Organization Size -
SMEs and Large Enterprises - Independent Analysis of Annual
Sales in US$ Million for the Years 2020 through 2027

Table 68: China Historic Review for Customer Relationship
Management (CRM) Software by Organization Size - SMEs and Large
Enterprises Markets - Independent Analysis of Annual Sales in
US$ Million for Years 2012 through 2019

Table 69: China 15-Year Perspective for Customer Relationship
Management (CRM) Software by Organization Size - Percentage
Breakdown of Value Sales for SMEs and Large Enterprises for the
Years 2012, 2020 & 2027

Table 70: China Current & Future Analysis for Customer
Relationship Management (CRM) Software by Deployment - Cloud
and On Premise - Independent Analysis of Annual Sales in US$
Million for the Years 2020 through 2027

Table 71: China Historic Review for Customer Relationship
Management (CRM) Software by Deployment - Cloud and On Premise
Markets - Independent Analysis of Annual Sales in US$ Million
for Years 2012 through 2019

Table 72: China 15-Year Perspective for Customer Relationship
Management (CRM) Software by Deployment - Percentage Breakdown
of Value Sales for Cloud and On Premise for the Years 2012,
2020 & 2027

Table 73: China Current & Future Analysis for Customer
Relationship Management (CRM) Software by Application - Sales,
Marketing, Manufacturing, Customer Service, Social Networking,
Supply Chain, Distribution and Other Applications - Independent
Analysis of Annual Sales in US$ Million for the Years 2020
through 2027

Table 74: China Historic Review for Customer Relationship
Management (CRM) Software by Application - Sales, Marketing,
Manufacturing, Customer Service, Social Networking, Supply
Chain, Distribution and Other Applications Markets -
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019

Table 75: China 15-Year Perspective for Customer Relationship
Management (CRM) Software by Application - Percentage Breakdown
of Value Sales for Sales, Marketing, Manufacturing, Customer
Service, Social Networking, Supply Chain, Distribution and
Other Applications for the Years 2012, 2020 & 2027

EUROPE
Table 76: Europe Current & Future Analysis for Customer
Relationship Management (CRM) Software by Geographic Region -
France, Germany, Italy, UK, Spain, Russia and Rest of Europe
Markets - Independent Analysis of Annual Sales in US$ Million
for Years 2020 through 2027

Table 77: Europe Historic Review for Customer Relationship
Management (CRM) Software by Geographic Region - France,
Germany, Italy, UK, Spain, Russia and Rest of Europe Markets -
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019

Table 78: Europe 15-Year Perspective for Customer Relationship
Management (CRM) Software by Geographic Region - Percentage
Breakdown of Value Sales for France, Germany, Italy, UK, Spain,
Russia and Rest of Europe Markets for Years 2012, 2020 & 2027

Table 79: Europe Current & Future Analysis for Customer
Relationship Management (CRM) Software by Organization Size -
SMEs and Large Enterprises - Independent Analysis of Annual
Sales in US$ Million for the Years 2020 through 2027

Table 80: Europe Historic Review for Customer Relationship
Management (CRM) Software by Organization Size - SMEs and Large
Enterprises Markets - Independent Analysis of Annual Sales in
US$ Million for Years 2012 through 2019

Table 81: Europe 15-Year Perspective for Customer Relationship
Management (CRM) Software by Organization Size - Percentage
Breakdown of Value Sales for SMEs and Large Enterprises for the
Years 2012, 2020 & 2027

Table 82: Europe Current & Future Analysis for Customer
Relationship Management (CRM) Software by Deployment - Cloud
and On Premise - Independent Analysis of Annual Sales in US$
Million for the Years 2020 through 2027

Table 83: Europe Historic Review for Customer Relationship
Management (CRM) Software by Deployment - Cloud and On Premise
Markets - Independent Analysis of Annual Sales in US$ Million
for Years 2012 through 2019

Table 84: Europe 15-Year Perspective for Customer Relationship
Management (CRM) Software by Deployment - Percentage Breakdown
of Value Sales for Cloud and On Premise for the Years 2012,
2020 & 2027

Table 85: Europe Current & Future Analysis for Customer
Relationship Management (CRM) Software by Application - Sales,
Marketing, Manufacturing, Customer Service, Social Networking,
Supply Chain, Distribution and Other Applications - Independent
Analysis of Annual Sales in US$ Million for the Years 2020
through 2027

Table 86: Europe Historic Review for Customer Relationship
Management (CRM) Software by Application - Sales, Marketing,
Manufacturing, Customer Service, Social Networking, Supply
Chain, Distribution and Other Applications Markets -
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019

Table 87: Europe 15-Year Perspective for Customer Relationship
Management (CRM) Software by Application - Percentage Breakdown
of Value Sales for Sales, Marketing, Manufacturing, Customer
Service, Social Networking, Supply Chain, Distribution and
Other Applications for the Years 2012, 2020 & 2027

FRANCE
Table 88: France Current & Future Analysis for Customer
Relationship Management (CRM) Software by Organization Size -
SMEs and Large Enterprises - Independent Analysis of Annual
Sales in US$ Million for the Years 2020 through 2027

Table 89: France Historic Review for Customer Relationship
Management (CRM) Software by Organization Size - SMEs and Large
Enterprises Markets - Independent Analysis of Annual Sales in
US$ Million for Years 2012 through 2019

Table 90: France 15-Year Perspective for Customer Relationship
Management (CRM) Software by Organization Size - Percentage
Breakdown of Value Sales for SMEs and Large Enterprises for the
Years 2012, 2020 & 2027

Table 91: France Current & Future Analysis for Customer
Relationship Management (CRM) Software by Deployment - Cloud
and On Premise - Independent Analysis of Annual Sales in US$
Million for the Years 2020 through 2027

Table 92: France Historic Review for Customer Relationship
Management (CRM) Software by Deployment - Cloud and On Premise
Markets - Independent Analysis of Annual Sales in US$ Million
for Years 2012 through 2019

Table 93: France 15-Year Perspective for Customer Relationship
Management (CRM) Software by Deployment - Percentage Breakdown
of Value Sales for Cloud and On Premise for the Years 2012,
2020 & 2027

Table 94: France Current & Future Analysis for Customer
Relationship Management (CRM) Software by Application - Sales,
Marketing, Manufacturing, Customer Service, Social Networking,
Supply Chain, Distribution and Other Applications - Independent
Analysis of Annual Sales in US$ Million for the Years 2020
through 2027

Table 95: France Historic Review for Customer Relationship
Management (CRM) Software by Application - Sales, Marketing,
Manufacturing, Customer Service, Social Networking, Supply
Chain, Distribution and Other Applications Markets -
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019

Table 96: France 15-Year Perspective for Customer Relationship
Management (CRM) Software by Application - Percentage Breakdown
of Value Sales for Sales, Marketing, Manufacturing, Customer
Service, Social Networking, Supply Chain, Distribution and
Other Applications for the Years 2012, 2020 & 2027

GERMANY
Table 97: Germany Current & Future Analysis for Customer
Relationship Management (CRM) Software by Organization Size -
SMEs and Large Enterprises - Independent Analysis of Annual
Sales in US$ Million for the Years 2020 through 2027

Table 98: Germany Historic Review for Customer Relationship
Management (CRM) Software by Organization Size - SMEs and Large
Enterprises Markets - Independent Analysis of Annual Sales in
US$ Million for Years 2012 through 2019

Table 99: Germany 15-Year Perspective for Customer Relationship
Management (CRM) Software by Organization Size - Percentage
Breakdown of Value Sales for SMEs and Large Enterprises for the
Years 2012, 2020 & 2027

Table 100: Germany Current & Future Analysis for Customer
Relationship Management (CRM) Software by Deployment - Cloud
and On Premise - Independent Analysis of Annual Sales in US$
Million for the Years 2020 through 2027

Table 101: Germany Historic Review for Customer Relationship
Management (CRM) Software by Deployment - Cloud and On Premise
Markets - Independent Analysis of Annual Sales in US$ Million
for Years 2012 through 2019

Table 102: Germany 15-Year Perspective for Customer
Relationship Management (CRM) Software by Deployment -
Percentage Breakdown of Value Sales for Cloud and On Premise
for the Years 2012, 2020 & 2027

Table 103: Germany Current & Future Analysis for Customer
Relationship Management (CRM) Software by Application - Sales,
Marketing, Manufacturing, Customer Service, Social Networking,
Supply Chain, Distribution and Other Applications - Independent
Analysis of Annual Sales in US$ Million for the Years 2020
through 2027

Table 104: Germany Historic Review for Customer Relationship
Management (CRM) Software by Application - Sales, Marketing,
Manufacturing, Customer Service, Social Networking, Supply
Chain, Distribution and Other Applications Markets -
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019

Table 105: Germany 15-Year Perspective for Customer
Relationship Management (CRM) Software by Application -
Percentage Breakdown of Value Sales for Sales, Marketing,
Manufacturing, Customer Service, Social Networking, Supply
Chain, Distribution and Other Applications for the Years 2012,
2020 & 2027

ITALY
Table 106: Italy Current & Future Analysis for Customer
Relationship Management (CRM) Software by Organization Size -
SMEs and Large Enterprises - Independent Analysis of Annual
Sales in US$ Million for the Years 2020 through 2027

Table 107: Italy Historic Review for Customer Relationship
Management (CRM) Software by Organization Size - SMEs and Large
Enterprises Markets - Independent Analysis of Annual Sales in
US$ Million for Years 2012 through 2019

Table 108: Italy 15-Year Perspective for Customer Relationship
Management (CRM) Software by Organization Size - Percentage
Breakdown of Value Sales for SMEs and Large Enterprises for the
Years 2012, 2020 & 2027

Table 109: Italy Current & Future Analysis for Customer
Relationship Management (CRM) Software by Deployment - Cloud
and On Premise - Independent Analysis of Annual Sales in US$
Million for the Years 2020 through 2027

Table 110: Italy Historic Review for Customer Relationship
Management (CRM) Software by Deployment - Cloud and On Premise
Markets - Independent Analysis of Annual Sales in US$ Million
for Years 2012 through 2019

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