The Ritz-Carlton Leadership Center To Hold Customer Experience Symposium

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Apr 03, 2018, 09:00 ET

BETHESDA, Md., April 3, 2018 /PRNewswire/ -- Culture that fosters an exceptional customer experience is what sustains brand loyalty. The Ritz-Carlton Leadership Center leverages the processes of The Ritz-Carlton to deliver client services which innovate culture, drive engagement, and elevate customer experience. Its methodology is rooted in the Gold Standards and systems that have won the brand two Malcolm Baldrige Awards and a #1 J.D. Power ranking in its category.

Ritz-Carlton Leadership Center Advisor Jennifer Blackmon engages with attendees at the 2017 Customer Experience Symposium.

On May 15^th, The Leadership Center will host its Customer Experience Symposium, bringing experts and brand leaders to The Ritz-Carlton, Tysons Corner. The symposium offers a day of enlightening speakers, with discussion topics including culture design for customer experience excellence and effective apology creation. Attendees will also enjoy interactive activities, engaging with an Executive Panel, and a reception.

"The Ritz-Carlton continues to set the benchmark for customer experience. Symposium attendees will learn about our best practices and be inspired to begin their own journeys," said Antonia Hock, Vice President, The Ritz-Carlton Leadership Center.

To register, please call 301.547.4806 or visit the webpage.

About The Ritz-Carlton Hotel Company, LLC
The Ritz-Carlton Hotel Company, L.L.C., of Chevy Chase, MD., part of Marriott International, Inc., currently operates more than 90 hotels and 40 residential properties in more than 30 countries and territories. The Ritz-Carlton is proud to participate in the industry's award-winning loyalty program, Marriott Rewards® which includes The Ritz-Carlton Rewards®. Members can now link accounts with Starwood Preferred Guest® at members.marriott.com for instant elite status matching and unlimited points transfer. For more information or reservations, visit the company web site at www.ritzcarlton.com, for the latest company updates, visit news.ritzcarlton.com and to join the live conversation, use #RCMemories and follow along on Facebook, Twitter, and Instagram. The Ritz-Carlton Hotel Company, L.L.C. is a wholly-owned subsidiary of Marriott International, Inc. (NASDAQ: MAR).

About Marriott International
Marriott International, Inc. (NASDAQ: MAR) is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 6,500 properties in 30 leading hotel brands spanning 127 countries and territories. Marriott operates and franchises hotels and licenses vacation ownership resorts all around the world. The company also operates award-winning loyalty programs: Marriott Rewards®, which includes The Ritz-Carlton Rewards®, and Starwood Preferred Guest®. For more information, please visit our website at www.marriott.com, and for the latest company news, visit www.marriottnewscenter.com. In addition, connect with us on Facebook and @MarriottIntl on Twitter and Instagram.

SOURCE The Ritz-Carlton Leadership Center