WEST CONSHOHOCKEN, Pa., Sept. 20, 2018 /PRNewswire/ -- theITSupportCenter, a leading global provider of remote help desk support, today announced it has earned an outstanding Net Promoter Score (NPS®) of +89.
Net Promoter Score is calculated based on responses to a single question: How likely is it that you would recommend our company/product/service to a colleague? NPS can be as low as −100 (all detractors) or as high as +100 (all promoters). An NPS that is positive (i.e., higher than zero) is thought to be good and an NPS of +70 or over is considered world class for a B2B customer base. In the Information Technology and Services industry, a Net Promoter Score of +59 is average, making theITSupportCenter's Net Promoter Score of +89 especially commendable. For comparison, the widely beloved Apple iPhone ranks at +63.
The survey results also revealed that over 92 percent of the user base would recommend using theITSupportCenter's desktop support service. Below is a partial list of qualitative feedback from end users surveyed on their experience with theITSupportCenter:
- "This is a great service and they are very helpful."
- "[The technician] was amazing. In fact, my co-worker sent out an email saying how amazing the tech was and that everyone should use him."
- "My coworker recommended [this service] to help me with my Microsoft Office download. [They were] a great help, not only helping but following up to make sure my programs are up and running well! Very knowledgeable and professional."
- "[The technician] was great to work with and was able to help me find a solution to the problem I was having with a formula in Excel 2016. I highly recommend him."
theITSupportCenter is an industry-leading provider of remote help desk technical support for Fortune 1000 organizations. Organizations around the world trust theITSupportCenter to provide high-touch, white-glove help desk support for their employees' corporate IT, business software and mobile device issues. Remote support service arrangements include: overflow coverage when the internal help desk is unavailable; targeted support for select request/issue categories; support of off-the-shelf software; and a complete outsourced solution for internal help desks. theITSupportCenter provides world-class support 24x7 to over one million end users.
*Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.
SOURCE theITSupportCenter, LLC