theITSupportCenter Extends Service
A new mobility app means customers are never without IT help.
WEST CONSHOHOCKEN, Pa., Jan. 19, 2018 /PRNewswire/ -- theITSupportCenter, a leading global provider of remote desktop support, has enhanced its service capabilities with the launch of a smartphone application to support mobility and end user productivity. The application further empowers theITSupportCenter's business partners by providing on-demand mobile access to report technical support issues in real time. As tech mobility continues to advance, theITSupportCenter understands that end users require remote support that delivers rapid solutions to a workspace that is increasingly untethered from a desk.
theITSupportCenter mobile application offers the following features:
- Redundancy - end users have instant access to submit a ticket, even if they are locked out of their workstation or away from their desk.
- Real Time Access - end users can submit and monitor tickets in real time, and review past tickets through their mobile device.
- Custom Support - all client specific applications supported by our Certified Tech Advisors are also supported via the app -- even proprietary software or systems.
- Flexibility - in the modern business environment, people live through their smartphone as much as their desktop. Tech support has to match the mobility of its user base while giving them another option besides a traditional dial-in model.
Jamie Sanders, Director of Client Relations, says:
"We're in the middle of an era of extreme advances in technical mobility. As a leading provider of technical support, theITSupportCenter knows that we must keep pace with these radical transformations. Organizations and their employees are conducting more and more business on the go. As a trusted partner, we wanted to deliver our best-in-class service model to our business partners wherever they may be. This app allows us to do just that."
The application is available for supported end users globally for iOS and Android users on both tablets and smartphones.
About theITSupportCenter
Founded in 2005 by IT professionals with over 40 years of experience, theITSupportCenter sought to bring change to the IT Help Desk industry and improve corporate client efficiency. Our unique approach to support has resulted in theITSupportCenter becoming the leading provider of remote IT Help Desk Solutions. theITSupportCenter supports over one million end-users through the use of an innovative infrastructure and thoughtful focus on the end-user experience. With support centers across the United States, theITSupportCenter follows the sun to provide world-class IT support 24x7x365 to empower employees where and when they need it, and peace of mind to corporate IT departments knowing their end users are covered.
CONTACT:
Jamie Sanders
215-375-7280
www.theitsupportcenter.com
SOURCE theITSupportCenter, LLC
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