SANTA CLARA, Calif., March 16, 2011 /PRNewswire/ -- Tavant Technologies, a leading provider of warranty chain management systems, today announced that Thermo King, a unit of Ingersoll Rand Company Limited (NYSE: IR) and an industry leader in transport temperature control systems, has deployed its Warranty Management solution as the sole IT application to manage warranty claims and related business processes. Tavant's warranty chain management platform will enable Thermo King to further enhance its service quality and warranty claims management efficiency.
"Tavant's warranty solution will help us streamline our warranty processes and realize quantifiable monetary benefits by enforcing our policies and eliminating fraudulent claims. We expect to realize the desired ROI within the next 6-9 months," said Glen Pirie, Director - CRM at Thermo King Corporation.
Tavant warranty comprises a dynamic business rules engine that helps automate and mistake-proof claims processing, reduce lead times, and improve operational efficiency. The integrated workflow enables all the stakeholders to collaborate toward a common objective to reduce warranty spend, improve product quality, and enhance end-customer satisfaction.
"Our mission is to drive customer success through impactful solutions," said Sarvesh Mahesh, CEO of Tavant Technologies. "I am delighted that our warranty solution will help Thermo King Corporation achieve its business objectives quickly."
About Thermo King
Thermo King, a business of Ingersoll Rand - the world leader in creating and sustaining safe, comfortable and energy efficient environments, was founded in 1938 and manufactures transport temperature control systems for a variety of mobile applications, including trailers, truck bodies, buses, shipboard containers and railway cars. The company operates 10 manufacturing facilities and 17 parts distribution centers worldwide. Sales and service is provided by a global dealer network of 865 independently owned companies in 75 countries. For more information, access the Thermo King website at www.thermoking.com
About Tavant Technologies
Tavant Technologies is a global IT solutions and services provider with a focus on improving Service Operations through technology. Tavant has extensive domain experience and offers industry-leading integrated solutions for end-to-end management of Service Operations. For further information, please visit www.tavant.com
SOURCE Tavant Technologies