Top 10 Satisfaction Ratings for Medical Practice Specialties Released by Press Ganey

Survey of More Than 3.1M Patients Find Cancer, Heart Specialties at the Top

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Apr 13, 2011, 03:58 ET

SOUTH BEND, Ind., April 13, 2011 /PRNewswire/ -- A Press Ganey survey of more than 3.1 million patients in 2010 found that two types of oncology practices were at the top of overall satisfaction ratings among medical practice specialties. Medical oncology and gynecological oncology were ranked first and second in the survey with scores of 92.76 and 92.39, respectively, on a 100-point scale. Interventional cardiology, cardiovascular disease and optometry rounded out the top five in terms of medical practice specialties with the most satisfied patients.

"Since cancer and heart conditions are such predominant and significant health care issues, it is encouraging to see such a high level of satisfaction among patients receiving care from the doctors, nurses and other staff members in these medical practices," said Patty Riskind, senior vice president, medical services at Press Ganey.

The top 10 rankings of medical practice specialties for patient satisfaction are:

Medical Oncology – 92.76
Gynecological Oncology – 92.39
Interventional Cardiology – 92.01
Cardiovascular Disease – 91.99
Optometry – 91.81
Hematology – 91.77
Geriatric Internal Medicine – 91.37
Gynecology – 91.32
Nephrology – 91.29
Family Medicine – 90.76

The rankings were based on the evaluation of 99 different medical practice specialties.

"It's clear that medical practices are working hard to improve the patient experience," said Riskind. "With the recent launch of the Physician Compare web site and the likelihood that patient satisfaction will become part of public reporting and future pay-for-performance programs, we've been pleased to see that our medical practice clients who have started measuring the patient experience are already making significant improvements."

Press Ganey Associates, Inc.

Recognized as a leader in performance improvement for 25 years, Press Ganey partners with more than 10,000 health care organizations to create and sustain high performing organizations, and, ultimately, improve the overall health care experience. The company offers a comprehensive portfolio of solutions to help clients operate efficiently, improve quality, increase market share and optimize reimbursement. Press Ganey works with clients from across the continuum of care – hospitals, medical practices, home health agencies and other providers – including 50% of all U.S. hospitals. For more information, visit www.pressganey.com.

SOURCE Press Ganey Associates, Inc.