Totango to Inspire Teams and Individual Leaders at Customer Success Summit Event

Entire customer success teams invited to Miami for two-day, hands-on training, coaching, and networking with CS thought leaders

Totango's year of hypergrowth includes 83% increase in talent since its $100 million in Series D funding includes

REDWOOD CITY, Calif., Aug. 11, 2022 /PRNewswire/ -- Totango, Inc., the industry's only Composable Customer Success (CS) platform that helps companies drive immediate value, today announced the agenda for Customer Success Summit: Teams – a global gathering of practitioners, customer journey creators, and thought leaders from September 14-16, 2022, at Eden Roc Miami Beach Resort.

During a year of hypergrowth that started with $100 million in Series D funding in September 2021, the company has seen an 83% growth in talent and filled out its C-suite. Totango now follows its successful Global Executive Forum with a Summit Series event for CS leaders of all levels. With an eye on promoting strategies for growth and hands-on skills, Team Summit offers thought leadership from CS innovators, as well as best-in-class training exercises, coaching, and customer success certifications – all included in the price of the conference.

In addition to attending breakouts and coaching sessions, attendees will hear from customer success leaders at Aruba, TaskRabbit, Extreme Networks, and Meazure Learning (ProctorU), as well as Totango senior executives.

This event comes at a pivotal time for the tech industry. Amid economic uncertainties and layoffs, CSS: Teams empowers workforces with digital tools to scale their businesses, while also enabling individual practitioners to upskill and grow new capabilities.

"I am super excited for Team Summit," said Liz Bermudez, Manager of Customer Success for Aruba. "The Executive Summit was the first time I was able to talk to and learn from CS leaders, in person. We discussed our best practices and shared ideas and experiences. It's important to have that one-to-one engagement. It was also a lot of fun. Now, I'm ready to talk to other power users about Totango!"

Open to CSMs, customer operations leaders, journey designers, implementation leads, and professionals who are passionate about building the future of CS, Team Summit is an intimate opportunity to:

• learn from industry-leading peers and innovators
• create and exchange best practices and tools
• work through customer journeys and powerful CS plays
• train and align entire company teams at once
• bond remote teams and build connections in person
• review new research on the CS industry, including a salary report

"In today's ever-shifting landscape, companies must treat the customer journey like a product that is continuously innovated and iterated on – and only our platform invites all teams across an organization to collaborate, design, and run journeys in a shared visual canvas, and leverage proactive guidance to deliver better customer outcomes," said Guy Nirpaz, Totango Founder & CEO. "Together, teams from around the world will learn how to best harness the power of Totango's Composable CS platform so their companies can succeed in any market by driving immediate value, enabling continuous recalibration, and driving scale-up growth."

CSS: Teams begins with the Welcome Reception at 3:00 pm EST on Wednesday, September 14, and concludes on September 16 at noon. Click here to register.

Founded in 2010, Totango is the industry's only Composable Customer Success Platform. Totango's no-code, visual software enables businesses to deliver and quickly optimize best-in-class customer journeys, accelerate product onboarding and adoption, maximize customer retention, and increase user satisfaction leading to strong business results. Totango's ready-to-use journey templates (SuccessBLOCs) eliminate the friction of time and money spent on implementation and maintenance of old-school customer success platforms. As the only customer success software that combines a modern visual design and collaboration canvas, easy-to-use workflow orchestration tools, and out-of-the-box templates, Totango gives teams instant clarity and full control to create and consistently execute best-in-class customer journeys. Start where you are and go with a modular platform that provides immediate Day 1 value, continuous recalibration as needed, and predictable scale-up growth. For more information and to start Totango for free, visit Totango.com.

SOURCE Totango