Travelocity Business Enhances TBiz Chat, Receives Rave Reviews From Customers

SOUTHLAKE, Texas, April 17, 2013 /PRNewswire/ -- Travelocity Business (www.travelocitybusiness.com) announced that TBiz Chat has gone mobile, allowing business travelers to chat one on one with TBiz agents prior to and during their business trip through the TripCase mobile app. Launched on both Concur and GetThere online booking tools in May 2012, TBiz Chat has proven to be a valuable tool for business travelers with more than 97 percent of respondents saying they will use the product in the future, according to a recent customer satisfaction survey.

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"Knowing what our customers need and prefer is essential to our business," said Yannis Karmis, president of Travelocity Business. "It ensures we are providing the best possible service every day to every customer. TBiz Chat offers an innovative way to easily and effectively communicate travel needs and requests so our customers can focus on their work at hand. While using Chat you can easily change travel plans while multi-tasking in a meeting or at home."

Recognizing that mobile devices play a more integral role in business travel than ever before, Travelocity Business was the first travel management company to provide one-on-one chat capabilities within the TripCase mobile app. TBiz Chat leverages the messaging capabilities of TripCase Connect, a web platform for travel agencies, to send messages to travelers via a mobile device. Business travelers who are in need of assistance can connect on their mobile devices with certified Travelocity Business agents who are dedicated and specifically trained for TBiz Chat.

Travelocity Business continues to create and enhance customer products to meet the needs of the ever-evolving business traveler. Leveraging its industry-leading knowledge and regular customer survey results, Travelocity Business is able to ensure the customer experience from the booking process to interaction with a TBiz agent is exceptional, ultimately allowing, for companies to drive cost savings within their travel programs.

About the Customer Satisfaction Survey

At the close of a customer service call, travelers are asked to participate in a short survey. When asked, "How satisfied were you with the agent?" 93 percent stated they were satisfied or very satisfied with the agent. Out of those, 80 percent said they were very satisfied.  The survey provides meaningful, action-oriented comments to evaluate our performance.

About Travelocity Business

Southlake, Texas-based Travelocity Business® is a full-service corporate travel management company. Travelocity Business is one of the business travel industry's fastest-growing TMCs, ranking among the top 10 travel management companies in North America. Travelocity Business combines the expertise, service and travel choices of Travelocity® with corporate experience gained from serving major brands worldwide. For more information, companies can visit http://www.travelocitybusiness.com.

SOURCE Travelocity Business