"Treat Them Mean, Keep Them Lean!"

Aug 04, 2011, 09:31 ET from Process Excellence Network

LONDON, August 4, 2011 /PRNewswire/ --

- PEX Network's Interview With Martyn Craske, Lean Programme Manager for the Department of Works & Pensions


The Process Excellence Network brings you this exclusive interview with Martyn Craske, Department for Work and Pensions Lean Programme Manager to discuss Lean in the Face of Adversity and pioneering Lean.

Firstly, Martyn, a widely-recognised pioneer in Lean within the public sector, explains how he moved into Lean and why it was important for his organization and role at the time. He reflects on the enormous change within the public sector at the moment and how this has affected his Lean approach. He also offers his perspectives on how to implement Lean well within the fluid environment of the wider business world - with sustainable and standardized processes. The main thrust of the interview focuses on critical moments of the DWP Lean programme - the riskiest, 'heart in mouth' moments, where it came to questioning the approach, and the highest impact successes. He explains how these were overcome and what he would do differently if they came up again.

The interview also touches upon some general Lean themes focusing on Leadership. Martyn debates the theory that for Lean to work well, you need strong leadership and executive support and discusses how he helped to drive Lean thinking throughout the DWP despite very traditional process ideas, offering tips on how to really win the hearts and minds of the organization. Finally, he looks at how leadership and lean approaches will have to adapt over the next few years as our ideas around operating model and the economy change; and how within the public sector a more collaborative approach can be created to drive a new model in excellence.

This exciting video can be found at http://www.pexbenelux.com the only learning and networking platform designed specifically for Benelux Lean professionals, enabling more relevant peer-to-peer networking and transferable learning practices.  

About Process Excellence Network

Process Excellence Network is a global community for professionals working in continuous improvement and operational excellence.

We provide the forums - both face-to-face and online - where key industry experts and leading organisations share their experience, knowledge and tools about the development of Process Excellence including Business Process Management (BPM), Lean, Change Management, Operational Excellence, Six Sigma, Risk Management, Customer Experience and more.

Peers can connect with one another to share best practice and learn. We provide the forums to help you discover what leading companies are doing to get measurable results through Process Excellence and to find solutions to your job-related challenges.

For further information visit http://www.processexcellencenetwork.com 

About PEX Benelux Regional Forum

The Business Process Excellence Forum, designed exclusively for the Benelux community, is a unique cross industry platform for sharing and debating best practice regarding Lean orientated processes and change management.

For further information visit http://www.pexbenelux.com

The Process Excellence Forum - Benelux, will be held on 26th - 28th October, Crowne Plaza City Centre, Amsterdam, The Netherlands.  For further information email enquire@iqpc.co.uk or call on +44(0)207-368-9300 or visit


SOURCE Process Excellence Network