Trust and Safety Features Implemented by E-commerce Marketplace in 2015, More Coming in 2016

Mar 11, 2016, 09:35 ET from

BEIJING, March 11, 2016 /PRNewswire/ -- Cross border e-commerce marketplace has implemented a Trust and Safety department, to increase buyer trust on the platform and ensure a safer trading experience. Multiple new Trust and Safety features were implemented in 2015 with more to come in 2016. is a marketplace, which facilitates the sale of products from small and medium enterprises to buyers worldwide through seller profiles, therefore it is integral to implement measures to influence ethical practices.


In 2015, implemented an anti-fraud system, the DHgate Merchant Rating System, a product identification system, platform user phone number verification, and fraudulent transaction risk management.


Trust and Safety is's theme of 2016, with a goal of improving the overall trading experience. In February,, in cooperation with Australian company Austreme, deployed the Austreme Marketplace Content Marketing System. will be working with American, Australian, Swiss, and Chinese companies in 2016 to implement further Trust and Safety features onto the platform. Future features to be implemented in 2016 consist of: Logistics insurance, third party product quality inspection, an upgraded DHgate Merchant Rating System, seller training and testing, required minimum seller log-in time requirements, penalties for fake shipping numbers, fines for order splitting and seller deposit accounts.


DHgate is the oldest and the biggest transactional cross border B2B e-commerce marketplace in China. Founded in 2004, has approximately 10 million global buyers from 230 countries and regions, with 1.2 million global sellers offering 33 million product listings. DHgate is an all-in-one platform with integrated services for international logistics, cross border payments, internet financing, etc.'s US product distribution warehouses allow for 24 hour delivery and convenient product returns & refunds.

For more information about's Trust and Safety Features or to schedule an interview with the Senior Manager of Trust and Safety for, please email