TSIA And Jive Reveal How Brands Can Boost Customer Service
Upcoming webinar will detail ways companies can develop world-class communities by blending self-service with peer-to-peer customer support
PALO ALTO, Calif., June 12, 2015 /PRNewswire/ -- Customer support executives often make tough choices about whether to invest in customer communities or self-service solutions. Next week's Jive Software, Inc. (Nasdaq: JIVE) and Technology Services Industry Association (TSIA) webinar titled "Don't Choose: Combine Customer Communities with Self-Service" will address how companies can get the best of both worlds by blending these powerful capabilities together into a modern customer experience.
- Who – John Ragsdale, vice president of technology and social research at TSIA, in discussion with Kevin Williams, vice president of customer support at Jive Software and Kathryn Everest, Jive strategist
- When – 10 a.m. PT, Wednesday, June 17, 2015
- Where – Visit https://www.jivesoftware.com/about-jive/events/dont-choose-combine-customer-communities-self-service/ to register
John Ragsdale drives TSIA's research agenda surrounding the most pressing business issues facing service leaders, including strategies for leveraging technology to improve service operations and overall customer experience. He will share insights from TSIA's 2015 Member Technology Survey, such as recent trends in customer service spending and relevant success stories. Ragsdale will be joined by Jive's Kevin Williams, who will discuss how the company uses its own community software to deliver a world-class self-service experience to customers. He'll cover tips for developing an authoritative, efficient knowledge base that integrates self-service; measuring case deflection and return on investment; and prioritizing customer support expenditures.
"It's a pivotal time for companies to think about best practices for blending communities with self-service solutions, as 79 percent of our members plan on investing in communities over the next year," said Ragsdale. "Customer support leaders need to understand how they can implement these technologies for maximum effect, and Jive comes to the table with years of experience in helping businesses develop best-in-class self-service communities."
Jive's external community solution, Jive-x, has helped companies around the world increase customer satisfaction, brand affinity and repeat business, while reducing content creation costs and improving call deflection rates. Many technology organizations use Jive-x to connect, communicate and collaborate with their customers and partners – including Akamai Technologies, Hitachi Data Systems, McAfee, Solarwinds and Tableau. Jive's out-of-the-box, cloud-powered software helps them power more effective knowledge sharing and customer support.
About Jive Software
Jive (Nasdaq: JIVE) is the leading provider of modern communication and collaboration solutions for business. Recognized as a leader by the industry's top analyst firms in multiple categories, Jive enables employees, partners and customers to work better together. More information can be found at www.jivesoftware.com or on the Jive News blog.
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SOURCE Jive Software
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