Twee.li Supports Customer Care on Twitter With Chat, Timeline, Tracking, Dashboard, Filters

NEW YORK, July 19, 2011 /PRNewswire/ -- E.Life, a social media monitoring and analysis vendor, today announced the release of Twee.li, a tool that helps businesses manage their Twitter presence and provide more effective customer support through Twitter.

Twee.li, which is available for free, includes Twitter management tools such as chat and a timeline of tweets. It also makes it easier to add new Twitter friends, see who mentioned the business or products on Twitter, and manage customer interactions.

Twee.li Pro, which starts at $ 600/month, allows multiple customer care representatives to respond to Twitter inquiries on a first-come, first-served basis. A dashboard shows all conversations and provides customer care management reports, which can be filtered by date, topic, sentiment and a variety of other selections.

"So many businesses are finding that Twitter is a highly effective way to respond to customers and provide stellar customer service, but without management tools and a queuing mechanism, the process is not as efficient as it could be," said Jairson Vitorino, CTO of E.Life. "We designed Twee.li to provide customer service departments with a tool that would support their interactions with customers via Twitter, and allow them to report on what they are doing so management has a greater understanding of their contribution."  

Twee.li can be downloaded from http://www.twee.li. Both versions of Twee.li are built using Adobe AIR, and do not require the use of a browser. They can be used on PC and Mac clients, as well as smartphones and other mobile devices.

About E.Life

E.Life (www.elifemonitor.com) is a social media monitoring and analysis vendor that provides social media marketing managers with the information they need to monitor, measure, and report on the success of their social media initiatives. The company's flagship product, Tweetmeter, monitors Twitter for tweets about a brand – or the brand's competitors – in any language and any country. E.Life also offers Twitter maps (www.elifemaps.com) and Twitter customer care management  software (www.twee.li). Founded in 2004, the company is active in six countries, including the United States, Brazil, Germany and the United Kingdom.

Contact: Joana Carravilla, E.Life Monitor, [email protected]

SOURCE E.Life