COLORADO SPRINGS, Colo., Sept. 21, 2016 /PRNewswire/ -- HDI, the first membership association and certification body created for the technical support industry, today announced that Twitter co-founder, Biz Stone, will take the Keynote stage at next year's HDI Conference & Expo. Organizers anticipate nearly 2,500 of the top tech support professionals to participate in the event taking place May 9-12 at the Gaylord National Harbor Hotel & Convention Center in National Harbor, MD.
Anchoring the 2017 HDI Conference & Expo keynote presenters, Biz will feature an interview-style chat where he'll field questions and provide his unique and thought-provoking perspective, which stresses creativity, learning from mistakes, and celebrating the triumph of humanity with a little help from technology.
Biz Stone is an American entrepreneur—co-founder of Twitter, Medium, and Jelly. A progenitor of social media, Stone has been developing large scale systems that facilitate the open exchange of information for more than 15 years. Today, Biz serves as co-Founder and CEO of Jelly, a complete reimagining of search. Biz has been honored with the International Center for Journalism Innovation Award, INC Magazine named him "Entrepreneur of the Decade," TIME listed him as one of the "100 Most Influential People in the World," and GQ named him "Nerd of the Year."
The full keynote lineup includes:
Biz Stone, co-founder of Twitter, author, filmmaker
Ekaterina Walter, international speaker and author
John Sileo, cyber security and identity theft expert
Jeff Haven, corporate trainer and founder of The Jeff Havens Company
This year's HDI Conference & Expo will feature four new keynotes and more than 100 breakout sessions dedicated to eight new tracks that speak directly to professionals in internal, external, and blended technical support environments. Attendees will also have access to several engaging pre-conference workshops, providing training and certification opportunities related to knowledge management, problem management, desktop support, and more. HDI 2017 also boasts various networking opportunities, including an Expo Hall featuring more than 60 industry leaders and solution providers showcasing their latest technologies, ideas, systems, and methodologies.
"The HDI Conference & Expo addresses the needs of the entire support team—from seasoned directors to frontline analysts," said Michelle Frilow-Steenhoek, HDI's director of events and conferences. "They come to learn, network, and gather resources on the latest developments in desktop support, customer experience management, service desk, metrics, and other industry hot topics they can implement within their own tech support initiatives."
Register by January 20, 2016 to receive $200 off conference passes and a free one-day pre-conference workshop. For more information on the HDI 2017 Conference & Expo, and to register for the event, visit www.HDIConference.com.
Founded in 1989, HDI is the first membership association and certification body created for the technical support industry. Since then, HDI has remained the source for professional development by offering the resources needed to promote organization-wide success through exceptional customer service. In other words, we help professionals in service management better serve customers. We do this by facilitating collaboration and networking, hosting acclaimed conferences and events, producing renowned publications and research, certifying and training thousands of professionals each year, and connecting solution providers with practitioners. Learn more at www.ThinkHDI.com. HDI is organized by UBM Americas, a part of UBM plc (UBM.L), an Events First marketing and communications services business. For more information, visit ubmamericas.com.