COLORADO SPRINGS, Colo., Jan. 8, 2013 /PRNewswire/ -- HDI (www.ThinkHDI.com), the leading professional association and certification body for technical service and support professionals, today announced the members of its 2013 HDI Desktop Support Advisory Board.
The mission of the HDI Desktop Support Advisory Board is to provide HDI with guidance in the development of industry standards, best practices, research, and professional development opportunities tailored to the unique needs and responsibilities of the desktop support community.
Cay Robertson (Manager of Service Desk and Access Administration, Tampa Electric Company) has been selected to chair the HDI Desktop Support Advisory Board for 2013, succeeding Kristy Trice (Manager of End User Computing Services, L.L. Bean), who will remain on the board as the past chair. Also returning to the board are:
Roy Atkinson, Senior Writer/Analyst, HDI
Cinda Daly, Director of Business Content, HDI
Mark Fitzgerald, Manager, User Services, Boise State University
Jenny Gunkel, IS Regional Support Manager, Parkview Health
Michael Hanson, Senior IT Manager, UnitedHealth Group, Inc.
Brannon Holt, Manager, Corporate Technology Operations, eBay
Lucia Jenkins, Director, IT Support Operations, Network Alliance
Rick Joslin, Executive Director of Certification and Training, HDI
Mike Russell, Senior Manager, Restaurant Technology Support, Jack in the Box
New to the board in 2013 are:
Jennifer Alexander, Associate Manager, PepsiCo, Inc.
Kevin Boerschinger, Help Desk Manager, Lead Desktop Support Technician, University of Wisconsin – Green Bay
Prisnel Dominique, Manager of User, AV, and International Support and Operations, Goodwin Procter LLP
Rob Evelyn, Manager of IT Global Support, Brown-Forman Corporation
George Louris, Director, Custom Computer Specialists
Angee Phong, Director of IT Integration, ION Media Networks
Nenita Rozzi, Market Technology Manager, Marsh & McLennan Companies
Ralph Teneriello, Manager of Desktop Technology, Lahey Clinic
For the third year in a row, HDI will release the HDI Desktop Support Practices & Salary Report in the spring. This annual report, which presents the results of survey responses from the desktop support industry, analyzes data to gain insight into current processes, technologies, metrics, staffing practices, and salaries within the desktop support industry. The survey can be accessed at www.ThinkHDI.com/DSS2013, and past reports can be downloaded from www.ThinkHDI.com/DSPSR.
HDI continues to offer training for the desktop support community, including courses available both online and in the classroom. The HDI Desktop Support Technician certification focuses on the key support center processes and concepts used to improve overall support operations. The HDI Desktop Support Manager certification addresses the operational and strategic tactics involved in the successful management of a support organization. Brochures and information on both courses are available at www.ThinkHDI.com/Training.
ABOUT HDI | A UBM Tech company, HDI is the professional association and certification body for the technical service and support industry. Facilitating collaboration and networking, HDI hosts acclaimed conferences and events, produces renowned publications and research, and certifies and trains thousands of professionals each year. HDI also connects solution providers with practitioners through industry partnerships and marketing services.
Guided by an international panel of industry experts and practitioners, HDI serves a community of more than 120,000 technical service and support professionals and is the premier resource for best practices and emerging trends.
Headquartered in Colorado Springs, CO, HDI offers training in multiple languages and countries. For more information, visit www.ThinkHDI.com or call +1 719.268.0174.
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