SAN FRANCISCO, Dec. 14, 2017 /PRNewswire/ -- Utilizing the UJET customer support platform, SpotHero, North America's leading parking reservation service, has reduced telephony costs by over 50 percent, while simultaneously improving quality of service for both its agents and customers. Within a few months, SpotHero has seen a 70 percent reduction in per minute voice charges and a 20 percent decrease in telephony training overhead, allowing the company to focus even more time and energy on its mission of helping drivers get everywhere, easier.
With phone support central to its customer service offering, SpotHero switched to UJET to take advantage of its superior service level, simple implementation process, and real-time data. With UJET, SpotHero expects to reduce the average handle time per call by 25 percent while increasing its quality of service with improved efficiencies and reliability.
"There are so many companies out there that say they streamline customer support but none of them do it quite like UJET," said Nate Peace, support operations manager at SpotHero. "At SpotHero, we pride ourselves on our customer service. Switching to UJET allows us to maintain world-class service even as we and our customer base of urban drivers scale."
UJET APIs offered a quick and easy implementation into SpotHero's workforce management provider, Monet Software. "We completed the integration in record time and found the UJET REST APIs to be well documented, flexible, and providing a rich set of data," said Shimon Keren, senior vice president of products at Monet Software, a leading cloud-based workforce optimization provider.
"It has been a pleasure working with SpotHero and seeing their team utilize our real-time APIs along with our dashboard and intuitive interface," said UJET founder and CEO Anand Janefalkar.
Read the full SpotHero Success Story.
SpotHero, North America's leading parking reservation service, empowers drivers with easy parking at thousands of garages, lots, and valets in major cities across the US and Canada. Launched in 2011, SpotHero is headquartered in Chicago and has secured $57.5 million in funding. To learn more, visit www.spothero.com.
UJET makes it simple for any company to provide intuitive, modern-day support. We eliminate the frustration of customer service and help companies retain customers, make their call centers operate more efficiently, and save them money all at the same time. For more information, visit www.ujet.co.