LONDON, May 19, 2016 /PRNewswire/ -- Unified Communications Applications and Services Market in India H1 2015 : Transforming Business Model and Maturing Mobility Ecosystems Leading to Higher Adoption of Unified Applications
This market insight identifies and analyses the emerging trends in the unified communications applications market in India for H1 2015. It analyses the market trends and technology trends and provides a revenue analysis and an overview of the competitive scenario. The unified communications market has been segmented into enterprise telephony, email, unified messaging, unified client and presence, mobility, contact center, and conferencing and collaboration.
Executive Summary—Key Findings
The IT/ ITeS vertical continued to be the biggest contributor to overall UC applications revenue in H1 2015. Across all application segments, this vertical is anticipated to show the highest adoption.
- Niche segments like eCommerce are emerging as the new opportunity for many vendors and service providers. There is a greater interest to adopt cloud based-contact center solutions or cloud telephony solutions amongst the ecommerce companies.
- The healthcare and education verticals are showing increased traction to adopt collaboration solutions. Hybrid deployments that include endpoints and software-based conferencing have been observed across many successful use cases.
- UC vendors have recognized the unprecedented opportunity presented by the needs of mid-market enterprises across India, or the companies set aside to become big enterprises of tomorrow. Cloud-based technologies are definite areas of growth in this segment that offer no CAPEX investment, more flexibility, and scalability options.
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