The report covers the market for self-service kiosks with regards to the user base, across different end-user industries. It also highlights major trends and challenges that affect the market and the vendor landscape. The report estimates the U.S market for self-service kiosks in 2019 and provides projections for the expected market size through 2025.
Self-service kiosks are interactive and intuitive in nature, making them an important platform for customer self-service. Basically, self-service kiosks are application-specific electronic systems that can significantly increase operational efficiency and are widely regarded as a business tool that can easily streamline products and service delivery. As well, self-service kiosks are used in industrial applications as they can provide streamlined process control effectively.
Kiosks are evolving as an important tool for organizations to evaluate consumer behavior and purchasing habits. Interactive and self-service kiosks are finding applications across domains including quick-service restaurants, healthcare, travel, tourism, entertainment, and retail. Some benefits to businesses from self-service kiosks include lower operational costs, and increased revenue, and a consequent return on investment (ROI).
One of the key reasons for the strong growth of self-service kiosks in the retail space is the need for a multi-channel environment, which is necessary to connect to customers, including prospective customers. In addition, the proliferation of contactless payments, such as those using nearfield communication (NFC) and mobile payment, will also lead to a growing need for self-service kiosks in retail stores.
In the healthcare sector, self-service kiosks can be used for a variety of purposes such as appointment check-in, secure patient identification, real-time demographics verification, real-time eligibility checks, consent form viewing and e-signature, outstanding balance, and co-pay collection, alert notifications, facility directions, and ordering prescription refills.
Revenue forecasts for this period are segmented based on the application and end-user industry. Market values have been estimated based on the total revenue of self-service kiosks OEMs, software providers, and service providers.
Market projections for 2021 were estimated based on the assumption that the distribution of COVID-19 vaccines will be largely completed by the end of the second quarter of 2021.
The Report Includes:
An overview of the U.S self-service kiosks market
Estimation of the market size and analyses of market trends, with data from 2019, estimates for 2020 to 2025 with projections of compound annual growth rates (CAGRs) through 2025
Market share analysis of the self-service kiosks market, by application and end-user verticals
Identification of market drivers, restraints, and other forces impacting the market and analysis of the current regulations in the self-service kiosk market
Information on benefits of kiosk enabled healthcare system and applications of self-service kiosks for telemedicine
Impact analysis of COVID-19 on self-service kiosk market and discussion on future of self-service kiosks
Market share analysis of the key companies of the industry and coverage of their proprietary technologies, strategic alliances, and other key market strategies
Comprehensive company profiles of the leading players of the industry, including Acquire Digital Inc., DynaTouch, Honeywell International Inc., TEAMSable POS, and Zebra Technologies Corp.
Key Topics Covered:
Chapter 1 Introduction
Study Goals and Objectives
Scope of Report
Reasons for Doing the Study
Chapter 2 Summary and Highlights
Chapter 3 U.S. Self-Service Kiosks: Market Overview
History of Self-Service Kiosks
Adoption of Kiosks in Non-Traditional Industries
Further Popularity of Small-Sized Models
Period of Acquisitions, Mergers and Partnerships
Future of Self-Service Kiosks
Development of Artificial Intelligence-Based Self-Service Kiosks
Tablet Kiosks: Future of Self-Service
Impact of COVID-19
Consumer Perception Towards Touchscreen Kiosks
Growth in Demand for Touchless Kiosks
Increase in Usage of Mobile Phones for Self-Ordering
ADA & Accessibility
Access Board Regulations
Self-Service Kiosks Enhance Consumer Experience in the QSR and Retail Segments
Self-Service Kiosks Increase Revenue and Reduce Operating Costs
Growth of Smart City Kiosks
Increasing Demand for Contactless Payment
High Initial Costs
Chapter 4 U.S. Self-Service Kiosks Market by Application
Financial Services Kiosks
Bill Payment Kiosks
Digital Signage Kiosks
Temperature Screening Kiosks
Chapter 5 U.S. Self-Service Kiosks Market by End-User Industry
Hospitality & Entertainment
Benefits of Kiosk-Enabled Healthcare System
Applications of Self-Service Kiosks for Telemedicine