UpdatePromise Launches UpdatePromise Academy Powered by VISPERIO Performance, Elevating Fixed Ops and Professional Development

CHINO, Calif., May 13, 2025 /PRNewswire/ -- UpdatePromise, a leading Fixed Ops technology provider, has partnered with VISPERIO Performance, a national leader in Fixed Ops training and consulting, to launch the UpdatePromise Academy Powered by VISPERIO Performance. This new resource delivers structured, real-world training and development to service advisors and managers across dealership service drives—directly within the UpdatePromise platform.

Through this collaboration, UpdatePromise clients now have unlimited access to a comprehensive Fixed Ops training solution that combines digital learning, live coaching, expert guidance, consulting, and strategic development and implementation—designed to build confident service teams and high-performing departments.

Dealerships can explore more by visiting The UpdatePromise Academy.

"At UpdatePromise, our mission has always been to empower dealerships with the tools and resources they need to create extraordinary service experiences," said Curtis Nixon, President and CEO of UpdatePromise. "By partnering with VISPERIO, we're taking that commitment a step further — not just delivering cutting-edge technology but now offering world-class training solutions that help service teams maximize their potential and impact."

What the Academy Offers

The UpdatePromise Academy is designed to empower your team with the tools that drive real results through automated learning paths, interactive courses, built-in assessments, video role play, and guided collaboration between advisors and managers. Your team gains access to real-world Fixed Ops training they can implement immediately.

Most service drives see measurable improvements in sales performance, confidence, and consistency in as little as seven days.

Click here to discover how the Academy equips managers to drive higher performance and profit—through practical, proven training built specifically for Fixed Ops.

Key Benefits of UpdatePromise Academy Powered by VISPERIO Include:

• Exclusive Access to Fixed Ops Master Classes led by seasoned industry experts.
• Service Advisor and Service Manager Training focused on confidence-building, process development and implementation, customer communication and retention, sales performance, and operational efficiency and profitability.
• Flexible Training Options covering everything from foundational service drive skills to advanced leadership and profit-focused strategies.
• Tailored Consulting Packages aligned to each dealership's unique goals, structure, and performance objectives.
• Coaching for All Levels—empowering advisors, service managers, parts managers, service directors, and Fixed Ops leaders.
• Integrated Manager–Advisor Development that connects advisor feedback and manager coaching to real-time execution and performance on the drive.

"Training can't just be a one-time event or a checkbox. It has to be structured, supported, and built into the daily rhythm of the team," said Kyle Newsom, Co-Founder of VISPERIO Performance. "This partnership is about giving service managers and advisors the knowledge, clarity, accountability, and coaching they need to execute at a high level—consistently."

Ready to explore tailored training opportunities? Submit an inquiry to speak with a Fixed Ops Academy Specialist today!

The Academy is Built Around Three Core Pillars

1. Knowledge – Delivering proven best practices and clear daily action steps that drive consistent performance and lasting results.
2. Execution – Building lasting habits by empowering team members with the tools to perform consistently and confidently.
3. Accountability – Leveraging daily collaboration tools and structured follow-up methods that ensure team engagement and reliable implementation.

Because when you lack one, everything suffers:

• No knowledge? They guess.
• No execution? They stall.
• No accountability? They slide.

This partnership with VISPERIO Performance is designed to fix the missing pieces—providing dealerships with the only all-in-one software and training solution on the market that addresses all three: knowledge, execution, and accountability.

"Technology is only as powerful as the team using it," said Curtis Nixon, President and CEO of UpdatePromise. "That's why this partnership with VISPERIO matters. We're aligning best-in-class software with best-in-class training—so our clients can lead with confidence, increase performance, and grow their business."

The UpdatePromise Academy is now available to all current dealer partners.

To get started, ask your UpdatePromise representative or connect with an Academy Specialist at: UpdatePromise Fixed Ops Academy

About UpdatePromise
Founded in 2009 and headquartered in Chino, Calif., UpdatePromise is a leading SaaS company specializing in innovative consumer experience management systems tailored for the automotive and related industries. The company's platform not only optimizes operations but also enhances customer communication, reflecting its commitment to delivering user-friendly and impactful solutions. With a relentless focus on exceeding customer expectations, UpdatePromise remains a catalyst for positive change in the automotive service landscape.

About VISPERIO Performance
VISPERIO Performance is a premier Fixed Ops training and performance consulting company, dedicated to helping automotive dealerships unlock their full potential. With a mission to simplify operations, strengthen leadership, and deliver measurable results, VISPERIO offers a full spectrum of tailored training programs, on-site workshops, and consulting services. Their proven methodologies are built around real-world dealership experience, focusing on increasing profitability, enhancing team performance, and improving the customer experience. VISPERIO partners with dealerships nationwide to drive sustainable growth, operational excellence, and long-term success.

CONTACT: [email protected]

SOURCE UpdatePromise