USE Credit Union Selects IntelliResponse Virtual Agent Technology To Increase Online Member Engagement

TORONTO, Sept. 23, 2014 /PRNewswire/ -- IntelliResponse, provider of the most widely-deployed enterprise virtual agent technology, today announced that San Diego-based USE Credit Union has deployed the entire IntelliResponse Virtual Agent technology platform, which includes Answers, Voices and Offers, in order to optimize their online member experience.

According to the Credit Union National Association, credit union membership surpassed 100 million in June, 2014. Over the past year, multiple credit unions have deployed IntelliResponse's solutions, responding to a need for self-service channels to accommodate their growing member bases. USE Credit Union will now be able to deliver an efficient online experience to its 46,000 members across multiple channels.  Members will be able to access immediate answers to simple queries right on the organization's website, leaving the company's call center agents with more time to address complex questions.

"As membership continues to grow, providing the level of traditional customer service that has helped credit unions stand apart from larger banks will become increasingly difficult," said David Lloyd, CEO of IntelliResponse. "Digital channels equipped with virtual agent technology are a cost-effective way for credit unions to make certain they can deliver the excellent customer service their members expect."

"We knew it was time to make a change when we saw that our members were turning to our call center agents after their questions were not answered online," said Kevin Moyle, AVP of Marketing at USE Credit Union. "IntelliResponse Virtual Agent technology will enable us to transform our digital channels into a valuable resource that will deliver highly accurate answers to our members. We'll also gain key insights on the changing needs and preferences of our members, helping us to continue delivering the high-level service they would expect from a credit union across all channels."
 

About IntelliResponse
IntelliResponse provides digital self-service technology solutions for the enterprise. We create profitable online conversations for our private and public sector customers around the world.
 

Our patented Virtual Agent solutions transform corporate websites, mobile applications, social media channels and agent desktops into world class self-service platforms. Using IntelliResponse, consumers can ask questions using natural language and get instant, accurate answers as well as targeted offers that lead them down the purchase path and improve conversion. What's more, key voice of the customer insights are captured in natural language, allowing companies to build highly detailed customer profiles over time.
 

IntelliResponse is the gold standard in first line customer experience, offer management and customer intelligence. Some of the world's most recognized corporate brands and public institutions trust their customer experience management needs to IntelliResponse – including CIBC Bank, Arvest Bank, Blue Cross and Blue Shield of Kansas City, Optus, Copa Airlines, Penn State University, and Yale University.
 

For more information about IntelliResponse, visit www.intelliresponse.com

About USE Credit Union

USE Credit Union (USECU) is San Diego County's fifth largest credit union with over $775 million in assets. Founded in 1936 to serve the California State Division of Highways, USECU is a not-for-profit financial institution that serves over 46,000 members and their families, many of whom are students, faculty or staff at one of California's many colleges and universities, including UC San Diego, San Diego State University, UC Davis, and UC Berkeley. USECU also has a decades-long relationship with many of California's leading state agencies, including Caltrans, the California Highway Patrol, and others, serving thousands of employees from those agencies as well.  More information is available at www.usecu.org. Federally Insured by NCUA. Equal Housing Lender.

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SOURCE IntelliResponse