Utilities Smart Customer Operations Quarterly Update: July-September 2013
LONDON, Jan. 23, 2014 /PRNewswire/ -- Reportbuyer.com just published a new market research report:
Utilities Smart Customer Operations Quarterly Update: July-September 2013
This IDC Energy Insights Perspective provides a quick one-stop-shop overview of major business developments, new financing deals, major projects and pilots, major ICT and operational technology contract wins, and ICT product announcements in the EMEA utilities industry in 3Q13, regarding:
- Customer care and billing (CC&B)
- Customer analytics
- Customer engagement
- Smart metering
- eMobility
- Smart cities
To provide a general economic overview, this study will first depict worldwide GDP growth by region, personal/private consumption, Brent and West Texas Intermediate crude oil prices, and retail and wholesale electricity prices.
E.ON has teamed up with U.S. company Opower, which works with utilities to save consumers money on their energy bills, to launch an online energy-saving toolkit to help them understand their energy use. Consumers will see their electricity and/or gas use compared with 100 anonymous E.ON customers with homes of a similar size and type and against the most energy-efficient homes in their local area. The scheme gives households a breakdown of where and when energy is used in the home, including a "what uses most" chart that splits current usage into heating, lighting, hot water, appliances, and other use. It will also detail how energy use changes monthly, and compare costs for the current month with the previous month, showing how bills have been affected by weather and usage. Householders could be given tips such as lowering their water temperature, boiling only the water they need, line drying laundry, and keeping the heat in with proper loft insulation or insulating windows with heat-shrink film.
Table of Contents
In This Perspective
Situation Overview
Business Environment and Regulation, 3Q13
GDP Trends
Demand and Prices
Oil Prices
Electricity Prices
Customer Care and Billing, 3Q13
SSE Launches Decluttered Bill
Saudi Electricity Company Selects Cognizant
Direct Energy Signs Agreement with HCL for Customer Care Operations
iCS Selects Junifer's New Utility CIS SaaS Offering
City of St. Cloud in Florida selects Advanced Utility Systems' CIS Infinity
Customer Analytics, 3Q13
Customer Engagement Analytics Solutions Launched by C3 Energy
Yokohama Smart City Completes Demand Response Billing System Leveraging Advanced Analytics
Customer Engagement, 3Q13
E.ON Launches Energy Use Comparer with Opower
City of Ventura Chooses MeterSense and CustomerConnect to Enhance Customer Service and Conservation Measures
Behavioral Demand Response Offering From Opower
Smart Metering, 3Q13
DECC Awards DCC Contracts
U.K. Chooses Landis+Gyr for Smart Meter Supply
France's Smart Meter Rollout Gets Go-Ahead
France's Smart Gas Meter Rollout Given "In Principle" Approval
Irish Water to Start Water Meter Rollout
Alliander Opts for the BSI Protection Profile Voucher from G?rlitz
E.ON to Move Smart Metering IT Infrastructure to the Cloud
GrDF Chooses Capgemini to Install the Information System
E.ON Eln?t Sverige to Deploy Echelon's NES
Steady-State Model Proposed for Ireland's Smart Metering Program
Major eMobility Agreements, 3Q13
$36 Million for Electric Vehicle Energy Storage Research in U.S.
Network of Electric Vehicle Fast-Charging Stations to be Installed in the Netherlands
Emery Law Firm's Solar Parking Structure and Electric Car Charging Station Complete
Smart City, 3Q13
Seville Will Focus on Energy Management Platform for Smart Cities
Smartcity M?laga Moves to Next Phase
Microsoft Launches Initiative to Make Cities Smart
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Related Research
Figure: Worldwide Real GDP Growth by Region, 2013
Figure: Personal/Private Consumption for Select Countries, 2013
Figure: Brent Oil Price and West Texas Intermediate Crude Oil Price Trend, 12-Month Hindsight, October 2013
Figure: Electricity Prices -- Major European Power Exchanges, October 2013
Figure: U.S. Average Residential Electricity Price, October 2013
Figure: Europe Union Residential Electricity Prices Including Taxes, 2013
Figure: U.S. Residential Electricity Prices, 2013
Read the full report:
Utilities Smart Customer Operations Quarterly Update: July-September 2013
http://www.reportbuyer.com/automotive/hybrid_electric_vehicles/utilities_smart_customer_operations_quarterly_update_july_september_2013.html#utm_source=prnewswire&utm_medium=pr&utm_campaign=NoCategory
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Sarah Smith
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