BUFFALO, N.Y., Feb. 5, 2014 /PRNewswire/ -- Vaspian (www.vaspian.com), a leader in cloud-based communication services, today announced the launch of the CTI Module, which integrates Vaspian's cloud based telephone system with Beam Software's (www.beamsoftware.com) debt management and collection software platform. The integration allows Beam subscribers to be notified upon answering an inbound call and automatically pops the consumer's account on the Beam user's desktop as the telephone call is answered.
The CTI Module also provides Beam users with "Click-to-Dial" functionality, which allows collection agents to simply click on the consumer's telephone number to have their handset go off-hook and automatically complete the call. For both inbound and outbound CTI Module call services, Beam notates that a call was made and adds a note history to the account to help serve as an effective component to meeting compliance requirements.
"Both tools will help save debt collection agencies time and money," said Greg Schreiber, VP of Business Development, Vaspian. "More importantly the integration of this software will provide our customers with a competitive advantage and intuitive features that help simplify an ever changing business, especially in the area of regulatory compliance."
"One of significant features of this technology is its ease of use," said Thomas Mohr, Chief Executive Officer, Beam Software. "Through our partnership with Vaspian, we have given collection agents a substantial opportunity to more effectively work accounts by saving time, reducing key strokes and being more compliant."
About Beam Software:
Beam Software is a true thought leader in debt collections, recovery and debt purchasing software. With offices in Florida, Texas and Arizona, it continues to serve credit grantors, collection agencies, and debt buyers with its flagship product BeamTM.
Vaspian is the largest Hosted Telephony Provider in Upstate NY. The company provides Telephone and Internet solutions for small and mid-sized businesses. Our solution bundles local and long distance calling, high speed Internet access and our unique business class telephone system and service. In 2008, 2009, and 2010, Vaspian has been recognized as one of the fastest growing companies in the Buffalo Niagara Region.