VCU Health System's Unique Performance Improvement Approach: Safety Messages on 7,000 Screensavers
RICHMOND, Virginia, September 5, 2012 /PRNewswire/ --
VCU Health System, located in Richmond, Virginia, uses Netpresenter software to inform, instruct and alert its 8,000+ employees at its several sites across the city. Safety messages and alerts are displayed at the push of a button on screensavers on all 7,000 employee PCs.
Jenifer Murphy, Safety First Coordinator at the Performance Improvement Department: "With approximately 20,000 surgeries and almost 90,000 Emergency Department visits per year, safety is paramount. By feeding our employees positive stories about safety initiatives and error prevention on screensavers, we are creating a work environment that is more safety aware and that rewards original initiatives in the field of safety and error prevention."
Murphy continues: "With Netpresenter, we are sure that safety is top of mind within the organization. It creates a real organizational push, a social factor that is hard to ignore and that ensures everybody is dedicated to improving safety at VCU."
Reaching over 8,000 employees at the different VCU sites across the city can be a challenge. According to Murphy, "Before Netpresenter, we did not really have one single way of reaching everybody at the same time, especially employees without access to a computer. Now, the screensaver automatically appears when a computer is not in use, allowing all personnel to take in the latest news and become involved. That way, we make maximum use of PCs that would otherwise just show an empty screen."
In addition to using Netpresenter for promoting safety, it is also used to alert staff in emergency situations. "With Netpresenter on every available screen, we can provide our employees with immediate updates in cases of extreme weather, traffic problems, internet outages or last-minute construction works; these are all real issues in a medical environment where any unplanned delay might just make the difference. It is essential that, for example, operating personnel are up-to-date about these warnings. With Netpresenter, we are sure that these urgent messages are actually read," according to Murphy.
SOURCE Netpresenter
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