Velaro Fuels Growth of Live Help Industry
07 Apr, 2011, 10:00 ET
BALTIMORE, April 7, 2011 /PRNewswire/ -- Velaro Inc., a leading provider of click-to-chat solutions for increasing sales and boosting customer satisfaction, announced today that it continued its rapid growth in the first quarter of 2011, increasing its customer base by an additional 13 percent. This comes after growing its customer base by 53 percent and subscription revenue by 91 percent in 2010.
This is a pivotal time for Velaro as it expands market share in the live chat arena, where Velaro has been a recognized leader for over a decade. A number of key customer acquisitions helped fuel 2010 expansion including Dell, ProStores -- an eBay company, Astra Zeneca and Lillian Vernon.
A host of noteworthy technology partnerships have emerged, complementing the explosive sales growth experienced. Velaro forged strategic relationships with help desk software vendor Zendesk, cloud communications provider Twilio and online targeting firm Netmining. Additionally, the company expanded its arsenal of seamless third-party integrations to include Google Translate, among others, a key move in growing its international presence. According to CEO Michael Teitelbaum, "The diversity of our partnerships and integrations serve as an outstanding testament to the openness of our product. We're enthusiastic about the innovative ways partners are adding value for our customers and look forward to dramatically expanding this area of our business throughout 2011."
Additionally, Velaro formalized its proprietary Success Management Program. This complimentary service helps customers gain the most effective live chat implementation through ongoing analysis and strategic optimization. According to Bob Perez, Director of Marketing at Venkel, LTD, "The Velaro Success Management team has been a great help. They've provided Venkel with a custom-tailored live chat implementation, including best practices and tips to guide us through the ins and outs. They're expertise and customer service excellence has been critical to our success."
An aggressive marketing campaign combined with growing sales and business development teams are paving the way for more robust growth this year. The company is projected to double its subscription base while continuing to deliver best-of-breed customer service.
Founded in 2000, Velaro is a leader in click-to-chat, click-to-call and intelligent engagement. The company won independently-rated software awards in '05, '06, '08, '09 and 2010. Thousands of websites use Velaro including such prominent brands as LG Electronics, Blue Cross Blue Shield, MarketStar, Experian, Toro, and Epicor.
SOURCE Velaro Inc.
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