Velaro Integrates with Twilio to Skyrocket Click to Call Services

BALTIMORE, Sept. 28 /PRNewswire/ -- Velaro, Inc., the developer of the multi-award winning click-to-chat product, today officially announced its integration with Twilio, a San Francisco-based startup whose platform and services marry voice to the web world.  The integration provides Velaro's e-commerce and customer support clients with an immediate, web-based customer touch point.  The click-to-call service empowers web site visitors with the ability to call a live customer service operator at the click of a button.  The phone call is free for shoppers and as it is Voice over Internet Protocol (VoIP), it comes at a very low cost to online merchants.

Fare Buzz, a leading travel provider, leverages Velaro's integration with Twilio to proactively reach out to potential customers while they browse the web site.  "Velaro's seamless integration with Twilio enables our organization to connect with our web site visitors in real-time, using state-of-the-art online sales capabilities.   The click-to-call service is exceedingly cost efficient, and simple to use.  It allows us to maximize potential revenues from each customer, and has noticeably improved our ROI," stated Arnold Walter, CEO of Fare Buzz.

The integration is completely transparent to web site visitors.  "Twilio and Velaro make a perfect match," said Jeff Lawson, CEO of Twilio.  "The two services work together effortlessly, and Twilio is proud to power Velaro's click-to-call solution.  We look forward to working together in support of customers that value doing business online with a personal touch."

Velaro provides an intuitive two-step process enabling merchants to easily deploy a button on their web site which any web site visitor can click to immediately place a phone call.  

"Velaro's click-to-call allows businesses to quickly engage with online shoppers, gaining their focus at peak interest and turning them into customers through an intuitive, cross-channel experience," said Alex Bloom, President of Velaro.  "The current growth trend we are seeing is phenomenal.  Over 27% of merchants offer click-to-call or click-to-chat services, and by the end of this year that number is expected to grow by an additional 25%.

About Velaro

Founded in 2000, Velaro is an established leader in click-to-chat, click-to-call, and intelligent engagement. Velaro won independently rated live chat awards in '05, '06, '08, '09 and 2010. With 99.98% uptime guaranteed, Velaro is the solution of choice for leading companies such as LG Electronics, Blue Cross Blue Shield, MarketStar, Experian, Toro, and Epicor. Visit http://www.velaro.com for more information.

About Twilio

Twilio (Twilio.com) is reinventing telecom by merging the worlds of cloud computing, web services and telecommunications.  Twilio hosts a telephony infrastructure web service in the cloud, allowing web programmers to integrate phone calls and SMS messages into their applications.  Twilio's simple, powerful API minimizes the learning curve required to build advanced, reliable communications applications, and its Pay-As-You-Go pricing model means customers pay for capacity only when they need it, not before.  The company is funded by Union Square Ventures, Founders Fund, Mitch Kapor and other prominent investors, and has offices in San Francisco, CA.

SOURCE Velaro