Velaro Prepares for IRCE 2011, New Integrations to be Showcased

BALTIMORE, June 2, 2011 /PRNewswire/ -- Velaro Inc., the multi-award winning live chat software-as-a service provider, will be attending the Internet Retailer Convention & Exhibition at the San Diego Convention Center from June 14th to June 17th. On exhibit will be Velaro's current, as well as newly developed, third-party integrations that extend the power and value of their click-to-chat software. The most recent additions include integrations with Microsoft Dynamics CRM and Get Satisfaction.

Microsoft Dynamics CRM, a multi-lingual customer relationship management software package, allows users to track customer activity and generate leads in real-time. "Microsoft Dynamics CRM is the perfect supplement to our live chat platform," says CEO Michael Teitelbaum. "By integrating Velaro with Microsoft's CRM software, live chat agents are able to more intelligently engage with website visitors by being able to easily access customer and prospect information."  The integration will enable chat agents to create and edit customer records from within the Velaro application.

Velaro's other recently added integration is with Get Satisfaction. Get Satisfaction, a community-powered support platform, creates a forum where users can ask questions, submit ideas, and post comments regarding products and services. This integration enables Velaro users to interface Get Satisfaction with their instance of live chat, unlocking a seamless knowledge base for customer support inquiries. Based on brief survey answers, customers are given helpful articles tailored to their individual needs. Alternatively, customers have the ability to search for easily accessible answers on their own.  

While these recent integrations are a welcome addition to Velaro's highly-praised product, all efforts are consistent with the company's focus on maximizing the user experience. As a B2B operation, Velaro strives to give its clients the most comprehensive, yet effective, means of fostering profitable customer relationships. Through integrations like these and a bevy of powerful features, users can give their consumers the traditional brick-and-mortar shopping experience without ever having to leave the office.

About Velaro

Founded in 2000, Velaro is an established leader in click-to-chat, click-to-call, and intelligent engagement. Velaro won independently rated live chat awards in '05, '06, '08, '09, '10 and 2011. With 99.98% uptime guaranteed, companies currently benefiting from Velaro's solutions include LG Electronics, Blue Cross Blue Shield, HTC, Lillian Vernon, MarketStar, and Experian. Visit http://www.velaro.com for more information.

SOURCE Velaro Inc.