BOSTON, Feb. 10, 2016 /PRNewswire/ -- Veloxity, the leading supplier of commercial device charging solutions, has published a new infographic "Customer Care: 8 Tips to Keep Customers Happy". Building on the fact a successful business is dependent upon customer satisfaction, the recently published infographic reveals a startling statistic from Veloxity. It states that 89% of consumers chose a competitor after having a bad experience with a similar provider in the industry. The company has basic tips to help keep customers happy.
By selling and renting kiosks and portable charging solutions to its B2B customers for events, or at airports, casinos, universities, etc., Veloxity enables people to charge any mobile device or tablet at no cost in a secure locker. Cell phone charging kiosks come in handy at trade shows, for example, and according to Statista, 32% of businesses surveyed planned to increase their trade show spending in 2015 and 44% planned to maintain related expenses.
Tips on keeping customers happy, according to Veloxity, include listening to them. They should be addressed by name and in a language they understand (rather than business speak). Speaking without relating to them will not build the connection needed to maintain the customer's trust.
The infographic recommends skipping the excuses when there are issues. The business should show it cares about customers and works hard to resolve problems and keep people happy. Another tip is to reward loyalty. Veloxity suggests offering deals encouraging customers to make another purchase and maintaining the same quality of service over time.
The company also stresses the importance of client feedback. Surveys, focus groups, and just simple questions are enough to get a glimpse of the sentiment outside the walls of the company. Being close to business operations often skews one's point of view. Trust is important as well. Companies should explain why there are any changes to policy or something that might cause inconvenience.
Kindness also keeps customers happy. Veloxity recommends always respecting the customer no matter what kind of issue comes up, which will contribute to loyalty. Keeping one's promises does too; if a business remains honest it can be more successful at building relationships with its customers. Lastly, perks are great, as rewards contribute to customers recalling a brand and wanting more from it. An example provided is the charging kiosk which allows people to keep their phones charged and stay focused on their business for longer.
Lucky Popov, co-founder of Veloxity, said, "We all know a great product will get customers' attention. Keeping customers happy is an ongoing process that requires, listening, being honest, rewarding, questioning, respecting, and communicating. The tips in our infographic reflect the basic principles we've found to ensure customers happiness."
The infographic can be viewed here: https://veloxity.us/wp-content/uploads/2014/07/Infographic-Happy-Customers.png
Veloxity (http://www.veloxity.us) rents and sells a full suite of device charging solutions to events, conferences, conventions, trade shows, universities, hospitals, and other venues nationwide. Clients like Boston University, Red Bull, Travelers Companies, IndyCar, CES, Foxwoods, Verizon and others rely on Veloxity device charging units to keep customers and guests happy and fully charged. The product line includes LockerPower freestanding and wall mounted kiosks with lockers and Power Pax portable units. Veloxity is based in Boston, Massachusetts and is on a mission to cure dead battery anxiety.