BOULDER, Colo., April 28, 2015 /PRNewswire/ -- VictorOps, the real-time incident management company, today launched VictorOps Control Call, an in-app feature that allows for easy-tap connectivity to conference calling. VictorOps Control Call allows users to initiate conference calls and invite people from different locations without actually dialing a phone number or access code.
According to the VictorOps State of On-Call Report, 56 percent of respondents said they use multi-way conference calling as part of time-sensitive system remediation. When the problems are complex enough to require a greater level of collaboration, gathering people via a voice call is the best way to attack the issue. However, searching for the right conference number, misdialing numbers, or fumbling the access code can add minutes to an already complex remediation process.
With VictorOps Control Call, the time searching for the conference dial-in details and the anxiety of connecting multiple parties is removed. Control Call quickly and easily connects all critical parties so there is no interruption in problem solving, which helps speed Time-to-Resolution (TTR). As part of Control Call, timestamp details for call start time, end time, and participants joining and leaving the call are all recorded in the VictorOps timeline. Furthermore, the VictorOps application keeps all events and actions throughout the call documented for future retrospective meetings, as well as making the tracking of SLAs easier.
"Our enterprise and SMB customers alike have asked for the ability to have multi-way voice conversations to speed up remediation," said Joni Klippert, vice president, product, VictorOps. "Control Call is the latest in a long series of features that has made VictorOps the innovation leader in real-time incident management, setting us apart from alert-only solutions."
The VictorOps Control Call feature is available today as part of a private beta program. Learn more here.
VictorOps is the real-time incident management platform focusing on incident lifecycle management and collaboration for IT and DevOps teams. The solution combines the power of people and data to solve IT problems in real-time. The VictorOps platform seamlessly orchestrates team situational awareness, incident creation, escalation, notification, and remediation with team members regardless of physical location or time of day. Privately held, VictorOps is backed by Costanoa Venture Capital and Foundry Group. For more information, visit www.victorops.com and follow the company on Twitter @VictorOps.