Virtual Digital Assistants: Virtual Agents, Chatbots, and Virtual Assistants for Consumer and Enterprise Markets Utilizing Artificial Intelligence, Natural Language Processing, and Conversational User Interfaces
LONDON, Aug. 8, 2016 /PRNewswire/ -- Virtual digital assistants (VDAs), which are automated software applications or platforms that assist the human user through understanding natural language in written or spoken form, are rapidly gaining traction in consumer and enterprise markets alike. While smartphone-based consumer VDAs are currently the bestknown offerings, virtual assistant technologies are also beginning to penetrate other device types including smart watches, fitness trackers, PCs, smart home systems, and automobiles. Consumer and enterprise use cases for VDAs are proliferating rapidly thanks to accelerated innovation and scalability of underlying technologies,
such as natural language processing (NLP) and artificial intelligence (AI).
Many of the world's technology giants believe VDAs will be vital to their businesses in the future, and they are investing significant resources to capture market share at this early stage. Consumer VDAs are deployed by application players and platform providers to serve consumers as a multi-purpose assistant with the ability to act as a conduit between consumers and a range of companies and services. Meanwhile, enterprise VDAs are deployed for interaction with a specific enterprise, using channels the enterprise typically controls, such as phone/interactive voice response (IVR) systems, websites, mobile applications, kiosks, and wearables. Tractica forecasts that unique active consumer VDA users will grow from 390 million in 2015 to 1.8 billion worldwide by the end of 2021. During the same period, unique active enterprise VDA users will rise from 155 million in 2015 to 843 million by 2021.
This Tractica report examines the global market opportunity for consumer and enterprise VDAs, providing market sizing and forecasts for active users and revenue for the period from 2015 through 2021. The report includes an analysis of market drivers and barriers, use cases, technology issues, and key industry players. The VDA device and access types assessed in the study include smartphones, tablets, smart watches, fitness trackers, PCs, smart home devices, and automobiles.
Key Market Forecasts
- Total Unique Active VDA Users by Segment, World Markets: 2015-2021
- Total VDA Revenue by Segment, World Markets: 2015-2021
- Unique Active Enterprise VDA Users by Region, World Markets: 2015-2021
- Unique Active Enterprise VDA Users by
Businesses With or Without Call Centers, World Markets: 2015-2021
- Active Enterprise VDA Users by Access Type, World Markets: 2015-2021
- Enterprise VDA Revenue by Region, World Markets: 2015-2021
- Unique Active Consumer VDA Users by Region, World Markets: 2015-2021
- Active Consumer VDA Users by Platform and Device Type, World Markets: 2015-2021
- Consumer VDA Revenue by Region and Platform, World Markets: 2015-2021
Technologies
- Artificial Intelligence
- Conversational User
Interfaces
- Deep Learning
- Machine Learning
- Natural Language
Processing
- Natural Language
Understanding
- Voice and Speech
Recognition
Device Types
- Smartphones
- Tablets
- Smart Watches
- Fitness Trackers
- PCs
- Smart Home Devices
- Automobiles
Geographies
- North America
- Europe
- Asia Pacific
- Latin America
- Middle East and Africa
Download the full report: https://www.reportbuyer.com/product/4037729/
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SOURCE ReportBuyer
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