Visual Network Systems Launches Service Delivery Dashboard to Simplify Configuration of IT Service Views

COLORADO SPRINGS, Colo., Jan. 31, 2012 /PRNewswire/ -- Visual Network Systems, a leading provider of application and network performance management solutions for IT organizations, today announced the availability of its Service Delivery Dashboard^™. This industry first solution allows real-time performance analytics from Visual Performance Manager to be combined with information from multiple IT management systems – including service desk solutions, and element managers – under a single dashboard to streamline operational processes and facilitate synergy across multiple IT teams.

In a recent Impact Brief(1) report, Enterprise Management Associates noted that the Service Delivery Dashboard "delivers an impressive set of capabilities for assimilating third-party, multi-brand service management investments, as well as access to Internet and Web-based information such as weather, geographical maps, and other content relevant to business and/or IT performance across different verticals."

"Visual Network Systems' Service Delivery Dashboard represents a unique and very welcome capability into the broader service management marketplace," said Dennis Drogseth, Vice President, Enterprise Management Associates. "Leveraging its multi-dimensional, application-aware Visual Performance Manager foundation, the Service Delivery Dashboard provides a pragmatic and extensible option for harvesting multi-brand service management investments in meaningful context for a wide variety or constituencies and roles—with clear values in analytics, decision support and diagnostic automation."

Operations teams, including network, application and infrastructure teams, in addition to line of business management and service desk teams will be able to take advantage of this integrated workflow to analyze rich performance data to manage service delivery. The Service Delivery Dashboard provides a collaboration platform across IT departments to help them more quickly identify problem domain and root cause leading to faster MTTK (Mean Time to Know) and ultimately improved MTTR (Mean Time to Repair).

"What's unique about the Service Delivery Dashboard is that we not only display Visual Performance Manager analytics in a business or geographic context, but also support the integration of other IT systems such as IBM Tivoli Netcool/Omnibus, BMC Remedy ARS, or EMC Ionix," said Daryle DeBalski, vice president and general manager, Visual Network Systems. "Our goal is to collaborate across third-party tools so we can complement and integrate into our customers' IT ecosystem."

Visual Performance Manager is a unified system providing end-to-end performance visibility into applications being delivered across cloud, carrier and enterprise networks while managing overall service quality, improving visibility and quickly isolating the root cause of performance issues for each remote location reducing the time to troubleshoot within data centers or branch offices. The product is designed to simplify the deployment, configuration and performance troubleshooting workflow while providing critical information for in-depth problem triage as well as incident and problem management.  

For more information about the Service Delivery Dashboard, visit http://www.visualnetworksystems.com/SDD.

(1) Enterprise Management Associates Impact Brief: Visual Network Systems Enables True Business Service Control via its Service Delivery Dashboard.

About Visual Network Systems

Visual Network Systems provides innovative solutions that support IT professionals responsible for enterprise-wide application, network and VoIP performance. The company's flagship solution, Visual Performance Manager, is a unified system that provides enterprise service intelligence to help organizations effectively deliver these services. Its solutions are available directly to enterprises or as part of a managed services offering. Visual Network Systems is headquartered in Colorado Springs, CO, and distributes its products in more than 50 countries. More information can be found by visiting Visual Network Systems website at: www.visualnetworksystems.com or by calling (888) 293-5853. Follow Visual Network Systems on Twitter @vnetsystems (http://twitter.com/VNetSystems).

SOURCE Visual Network Systems