PITTSBURGH, Feb. 21, 2011 /PRNewswire/ -- Vivisimo, the pioneer in Customer Experience Optimization (CXO), announced today that Mark Myers, senior director of product marketing, will be co-leading two innovative discussions at the 2nd Applying Process for Management for Improved Customer Service Conference in Miami, Florida. It will be held from February 21 to 23 at the InterContinental Hotel. The Pittsburgh-based company, with numerous Fortune 500 clients and top-tanking government agencies, will be discussing Vivisimo's new emphasis on the CRM landscape and how organizations can better optimize their front-end operations to increase customer loyalty and enhance sales.
"Our technology, which provides accurate, timely, and contextual information across multiple data sources, has yielded an incredible return-on-investment in supporting, up-selling and cross-selling new and existing customers," said Myers. "This discussion at the IQPC show will be an opportunity to explore how intelligent information access can yield quantifiable benefits during crucial customer interactions."
The first session is a joint workshop with Liberty Mutual, titled "When and What Input Should Technology Have in Your Process Improvement for Customer Experience Efforts." During the interactive workshop attendees will have an opportunity to learn about the following solutions: Customer Experience Management tools, dashboards, process simulation tools, output reports, surveys, Knowledge Management and Business Process Management tools.
The second speaking engagement at the conference is facilitation of a peer-to-peer discussion, titled "Applying Customer Experience Management Solutions to Maximize the Effectiveness of Applied Lean Six Sigma Strategies." During the roundtable discussion, jointly led by Cox Communications, attendees will learn the following: Familiarizing yourself with various Customer Experience Management solutions to identify the ones that might bring best result in your company business environment; assess various Customer Experience Management solutions and the investments they require; and evaluate Customer Experience Management solutions against other customer management and Business Process Management technologies.
About Vivisimo, Inc.
Vivisimo provides enterprises with information optimization solutions that help maximize the business value of information. Unlike traditional information management products, Vivisimo's innovative solutions help end-users find and take advantage of all appropriate and available information, regardless of source, location or type. Vivisimo's innovative technology is delivered with a focus on end-user satisfaction and application control through easy-to-use interfaces, flexible security management and a modern architecture that enables quick deployment. Vivisimo products are available as standalone information optimization applications or as OEM versions embedded within partner applications and solutions. Vivisimo serves its clients from headquarters in Pittsburgh, USA, and through partners around the world. Visit Vivisimo.com for more information.
SOURCE Vivisimo, Inc.